Global Head, Customer Intelligence & AI-Driven VoC

Eaton; Coraopolis (Allegheny County); On-site; USD 165,000 - 242,000; Full time

Job summary

Eaton is seeking a senior leader to build and operationalize a global Customer Intelligence and VoC program, leveraging AI to turn customer and market insights into strategic actions across marketing, product, sales, engineering, and leadership.

You will establish governance, data architecture, and executive rhythms to embed customer intelligence at scale, influencing senior leaders on growth, CX, and market priorities while ensuring privacy compliance and governance standards.

Qualifications

• 15+ years of experience in customer intelligence, market research, VoC, customer experience, analytics, product marketing, strategy, or related commercial leadership roles.
• Proven success influencing senior leaders within a complex global organization.
• Expertise in customer intelligence programs, research methodologies, marketing analytics, AI-driven insights, data governance, and executive storytelling.

Responsibilities

• Define and lead Eaton’s global Customer Intelligence and VoC strategy, operating model, governance framework, and multi-year roadmap.
• Establish enterprise standards, processes, and executive review mechanisms for collecting, prioritizing, and acting on customer insights.
• Lead a cross-functional Customer Intelligence Council to convert customer and market signals into business actions.
• Develop a unified customer intelligence architecture integrating feedback, digital engagement, CRM data, market research, sales insights, and external signals.
• Build AI-enabled capabilities to capture, analyze, and distribute customer intelligence at scale.
• Advise senior leaders on growth opportunities, customer experience improvements, product strategy, pricing, and market priorities.
• Own VoC methodologies, research standards, data governance, privacy compliance, and vendor management.

Skills

Strategic thinking

Enterprise influence

Business acumen

Cross-functional leadership

Change leadership

Problem solving

Translating insights into action

Education

Bachelor's degree (advanced degree preferred)

Job description

Eaton is seeking a senior leader to build and operationalize a global Customer Intelligence and VoC program, leveraging AI to turn customer and market insights into strategic actions across marketing, product, sales, engineering, and leadership.

You will establish governance, data architecture, and executive rhythms to embed customer intelligence at scale, influencing senior leaders on growth, CX, and market priorities while ensuring privacy compliance and governance standards.