Director, AI-Driven Customer Intelligence & VoC

Eaton Group; Beachwood (OH); On-site; USD 165,000 - 242,000; Full time

Benefits offered by this job

Variable incentive program

Job summary

Eaton seeks a senior leader to build and operationalize a global Customer Intelligence and VoC program. You will leverage AI to transform customer and market insights into actionable decisions, embedding intelligence across marketing, product, sales, engineering, and supply chain.

You will establish governance, data architecture, and executive rhythms to enable enterprise-wide decision-making and measurable growth.

Qualifications

• Bachelor's degree or higher in a related field; 15+ years in customer intelligence, VoC, CX, analytics, product marketing, strategy or similar leadership roles.
• Proven track record influencing senior leaders within a complex global org.
• Expertise in customer intelligence programs, AI-driven insights, data governance, and executive storytelling.

Responsibilities

• Define and lead global Customer Intelligence and VoC strategy, governance, and multi-year roadmap.
• Establish enterprise standards and executive review mechanisms for customer insights.
• Lead a cross-functional Customer Intelligence Council to translate signals into actions.
• Develop a unified customer intelligence architecture integrating feedback, CRM, market research, and external signals.
• Build AI-enabled capabilities to capture and distribute customer intelligence at scale.
• Advise senior leaders on growth, CX, product strategy, pricing, and market priorities.
• Own VoC methodologies, data governance, privacy compliance, and vendor management.
• Define program success metrics and drive adoption of customer intelligence as a core capability.

Skills

Strategic thinking

Enterprise influence

Cross-functional leadership

Stakeholder management

Change leadership

Decision making

Business acumen

Consultative problem solving

Education

Bachelor's degree in Business, Marketing, Analytics, Market Research, Statistics, or related field

Advanced degree preferred

Job description

Eaton seeks a senior leader to build and operationalize a global Customer Intelligence and VoC program. You will leverage AI to transform customer and market insights into actionable decisions, embedding intelligence across marketing, product, sales, engineering, and supply chain.

You will establish governance, data architecture, and executive rhythms to enable enterprise-wide decision-making and measurable growth.