MinePlan Support Engineer — Global Travel & Training

Hexagon Mining; California (MO); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Hexagon Mining is seeking a Technical Support Specialist to provide high-value support for MinePlan software. The role requires a BS in Engineering or Geology and offers the opportunity for up to 30% travel to client sites.

Responsibilities include troubleshooting software issues, delivering client training, and collaborating with technical teams. Strong communication skills and proficiency in software applications are essential.

Hexagon is an Equal Opportunity Employer.

Qualifications

• Proven experience with technical support and troubleshooting for software applications.
• Experience in delivering client training and project assistance.
• Ability to thrive in a high-pressure environment.

Responsibilities

• Deliver solutions and answers to clients for MinePlan software.
• Provide training and assistance to clients as needed.
• Collaborate with the technical support team on customer issues.

Skills

Strong communication skills

Excellent computer operational and software application knowledge

Ability to manage multiple concurrent tasks

Education

Minimum BS in Engineering or Geology

Tools

Microsoft Windows

Office Suite

Job description

Hexagon Mining is seeking a Technical Support Specialist to provide high-value support for MinePlan software. The role requires a BS in Engineering or Geology and offers the opportunity for up to 30% travel to client sites.

Responsibilities include troubleshooting software issues, delivering client training, and collaborating with technical teams. Strong communication skills and proficiency in software applications are essential.

Hexagon is an Equal Opportunity Employer.