Global GM, RTSM & Study Supplies Operations

Signant Health; Northern (KY); Hybrid; USD 180,000 - 230,000; Full time

Job summary

Signant Health is seeking a General Manager for RTSM & Study Supplies to own full P&L for the RTSM and study supplies business, including clinical supplies software, connected sensors, and devices. You will lead global service delivery, oversee production planning, fulfillment, returns, and patient support, and drive revenue growth and margin performance.

You will set the strategic roadmap, partner with Product Management and Engineering on investments, ensure compliance with GxP and 21 CFR Part

Qualifications

• 12+ years of progressive leadership in clinical trial technology or pharma operations.
• At least 5 years in a P&L‑owning role.
• Experience managing global service delivery and/or supply chain/logistics operations in clinical trials, pharma or medical device industries.
• Experience leading global, multi-site or matrixed teams.
• Strong commercial acumen—budgeting, forecasting, pricing, and margin management.
• Working knowledge of GxP, GMP/GDP, and regulatory requirements related to supplies and technology.

Responsibilities

• Own full P&L accountability for the RTSM and Study Supplies business unit, including revenue growth, gross margin, and operating expense management.
• Lead global delivery teams responsible for RTSM study builds, configuration, testing, and go‑live support.
• Oversee end‑to‑end clinical supplies operations, including forecasting, fulfillment, packaging, labeling, distribution, and returns/destruction.
• Ensure global client and site support meets service levels and drives first‑contact resolution.
• Build and develop a global, cross‑functional organization spanning delivery, logistics, and support.

Skills

Leadership

Global delivery

Commercial acumen

Cross-functional

Strategic roadmap

Education

Bachelor's degree in business or related field

MBA or advanced degree

Tools

WMS

IRT platforms

IoT connectivity

Job description

Signant Health is seeking a General Manager for RTSM & Study Supplies to own full P&L for the RTSM and study supplies business, including clinical supplies software, connected sensors, and devices. You will lead global service delivery, oversee production planning, fulfillment, returns, and patient support, and drive revenue growth and margin performance.

You will set the strategic roadmap, partner with Product Management and Engineering on investments, ensure compliance with GxP and 21 CFR Part