Global Gaming L&D Specialist (Shipboard & Shoreside)

CARNIVAL CRUISE LINES; Miami (FL); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Benefits

401(k) plan with company match

Paid Time Off

On-site Fitness center

Employee discounts on cruises

Tuition reimbursement

Learning and development resources

Job summary

Carnival Cruise Lines seeks an Learning and Development Specialist to partner with shipboard and shoreside teams, tailoring training to align with business goals and guest experience standards.

The role emphasizes needs assessments, program design, and cross-functional collaboration across Operations, Marketing, and Brand teams. It offers a hybrid in-office schedule in South Florida with comprehensive benefits and growth opportunities.

Qualifications

• Bachelor’s degree in Human Resources, Education, Organizational Development, or a related field; advanced degree or certifications in L&D or instructional design preferred.
• Minimum of 3-5 years of experience in learning and development, preferably within a corporate, hospitality, or maritime environment.
• Proficiency in learning management systems (LMS), instructional design tools, and performance evaluation methodologies.
• Strong interpersonal and communication skills with the ability to influence and collaborate across all levels of the organization.

Responsibilities

• Design, implement, and facilitate training programs using available learning systems, ensuring accessibility and relevance for shipboard employees.
• Collaborate with Operations, Accounting, and Marketing departments to conduct needs assessments and identify skill gaps and training requirements.
• Partner with Brand teams to evaluate and integrate brand-owned learning systems and materials into shipboard training strategies.
• Customize and leverage brand resources to enhance the learning experience for the Casino team onboard, ensuring alignment with brand standards and operational goals.
• Champion initiatives that promote career development, improve service delivery, and increase employee retention through targeted learning interventions.

Skills

Needs assessments

Cross-functional collaboration

Training program design

Virtual & in-person delivery

Project management

Interpersonal communication

Education

Bachelor’s degree in Human Resources, Education, Organizational Development, or a related field

Advanced degree or certifications in L&D or instructional design preferred

Tools

LMS

Instructional design tools

Performance evaluation methodologies

Job description

Carnival Cruise Lines seeks an Learning and Development Specialist to partner with shipboard and shoreside teams, tailoring training to align with business goals and guest experience standards.

The role emphasizes needs assessments, program design, and cross-functional collaboration across Operations, Marketing, and Brand teams. It offers a hybrid in-office schedule in South Florida with comprehensive benefits and growth opportunities.