Front Line Endpoint Engineer 840915

Capstone Search Advisors; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Capstone Search Advisors is seeking a Front-Line Endpoint Engineer in New York to serve as the first point of contact for technical support across software, hardware, and network environments. You will guide users toward effective solutions and collaborate with Systems Engineering on broader infrastructure initiatives.

You will support colleagues globally, monitor systems, perform routine maintenance, and participate in on-call rotations, including after-hours and weekend support.

Qualifications

• Strong interpersonal and communication skills.
• Hands-on tinkering with computers and hardware.
• Willingness to learn and adapt to new environments.
• Ability to work across global teams and diverse backgrounds.

Responsibilities

• Act as the first point of contact for technical issues, owning problems through resolution or escalation.
• Support and maintain end-user hardware and devices (laptops, mobile devices, peripherals).
• Proactively monitor systems, perform updates, and carry out routine maintenance.
• Document issues and resolutions clearly in ticketing systems.
• Work with internal IT teams to resolve complex issues and improve processes.
• Participate in on-call rotation and provide after-hours and weekend support as required.

Skills

Interpersonal communication

Problem solving

Critical thinking

Organizational skills

Tools

Ticketing systems

Job description

Global Hedge FundsProductivity team is seeking a customer-focused Front-Line Endpoint Engineer to serve as the first point of contact for technical support. This role delivers timely assistance across software, hardware, and network environments, and partners with Systems Engineering on broader infrastructure initiatives. They are looking for a proactive communicator with strong technical skills who can guide and empower users toward effective solutions. The Front-Line Endpoint Engineer will support colleagues across global locations.

Responsibilities

Act as the first point of contact for technical issues, owning problems through resolution or appropriate escalation. Support and maintain end-user hardware and devices, including laptops, mobile devices (iOS/Android), and peripherals. Proactively monitor systems, perform updates, and carry out routine hardware and software maintenance. Communicate clearly with users while accurately documenting issues and resolutions in ticketing systems. Work closely with internal IT teams to resolve complex issues and improve support processes. Participate in an on-call rotation and provide after-hours and weekend support as required.

Requirements

Strong interpersonal and communication skills, comfortable working across global teams and diverse backgrounds. Desire to do hands-on tinkering including enjoying experimenting with computers and understanding how they work at a deeper level. Confident problem solving, applying critical thinking and research to tackle unfamiliar challenges. Adaptability and curiosity, with motivation and learning ability valued over specific prior experience. Comfortable managing multiple workstreams, supported by solid organizational and project management skills.