Global Freight Forwarding & Customer Service Specialist

DP World; Cerritos (CA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

DP World in Santa Fe Springs, CA is seeking an experienced freight forwarding professional who can coordinate international air import shipments from origin to destination and manage the associated documentation. You will communicate with overseas agents, airlines, freight forwarders, and customers, monitor status, and ensure accuracy and compliance.

3+ years in freight forwarding operations and customer service are required. A graduate degree is preferred.

Qualifications

• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
• Graduate in any field.
• Freight Forwarding experience is mandatory.

Responsibilities

• Coordinate and manage international air import shipments from origin to destination.
• Receive and process shipping documents such as Air Waybill (AWB), Commercial Invoice, Packing List, and Certificate of Origin (if applicable).
• Communicate with overseas agents, airlines, freight forwarders, customs brokers, and customers.
• Monitor shipment status and provide timely updates to customers.
• Prepare and verify import documentation for accuracy and compliance.
• Coordinate with customs authorities for cargo release and resolve shipment issues.

Skills

Freight Forwarding Operations

Customer Service

Education

Graduate in any field

Job description

DP World in Santa Fe Springs, CA is seeking an experienced freight forwarding professional who can coordinate international air import shipments from origin to destination and manage the associated documentation. You will communicate with overseas agents, airlines, freight forwarders, and customers, monitor status, and ensure accuracy and compliance.

3+ years in freight forwarding operations and customer service are required. A graduate degree is preferred.