Global Freight Dispatcher & Customer Solutions Coordinator

thyssenkrupp Supply Chain Services; Plainfield (CT); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacation

Job summary

thyssenkrupp Supply Chain Services in the United States is seeking a Dispatcher/Coordinator to keep freight moving and customers satisfied. You will coordinate shipments, communicate with customers and vendors, and assign pickups and deliveries in a fast-paced environment.

The role requires strong organization, attention to detail, and a customer-first mindset. Typical schedule Mon-Fri 10:00 AM–7:00 PM with every other Saturday; join a team that values reliability and proactive problem solving.

Qualifications

• High school diploma and/or 4 years with related experience in international transportation, logistics or equivalent combination of education and experience.
• Strong interpersonal and communication skills.
• Experience with MS Excel and Word.
• Ability to work with minimal supervision.
• Prior experience/exposure to domestic and international logistics and transportation.
• Knowledge of DOT Regulations, US Customs Compliance, C-TPAT, FAST, PIP and/or ACE e-Manifest.
• Good knowledge of geographical countries to facilitate efficient routing of customer material.

Responsibilities

• Record and allocate all requests for pickup and delivery within the established countries for all customer freight.
• Maintain daily entry in the respective freight management systems for domestic and international freight.
• Maintain complete records for customer billing.
• Direct dispatch of drivers and vendor drivers.
• Negotiate pricing current and potential vendors.
• Maintain daily contact with vendors to ensure on time delivery of customer freight.
• Maintain Mexican Inventory with accurate records of all customer material being stored to ensure proper billing.
• Continuously increase knowledge of company procedures, products and services.
• Document, investigate and report damaged customer material to Manager/Supervisor.
• Maintain metric reports as required by management and or customers.
• Proactively seek out new pricing with current vendors.
• Complete administrative duties timely and accurately.
• Maintain specified spreadsheets.
• All other duties assigned by reporting Manager/Supervisor.
• Participate, support and comply with all health, safety and 6S initiatives and requirements.

Skills

Communication skills

MS Excel

MS Word

Logistics knowledge

DOT Regulations knowledge

US Customs Compliance

C-TPAT knowledge

ACE e-Manifest knowledge

Education

High school diploma

Bachelor’s degree in business/transportation

Tools

MS Excel

MS Word

Job description

thyssenkrupp Supply Chain Services in the United States is seeking a Dispatcher/Coordinator to keep freight moving and customers satisfied. You will coordinate shipments, communicate with customers and vendors, and assign pickups and deliveries in a fast-paced environment.

The role requires strong organization, attention to detail, and a customer-first mindset. Typical schedule Mon-Fri 10:00 AM–7:00 PM with every other Saturday; join a team that values reliability and proactive problem solving.