Global Freight & Customs Operations Leader

DHL Global Forwarding; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

DHL Global Forwarding is seeking an Operations Manager to lead daily operations at our Kansas City, MO or St. Louis, MO locations. You will supervise teams, oversee air/ocean freight and customs processes, and ensure service quality and regulatory compliance.

The role requires strong leadership, communication, and a track record in logistics operations, with the ability to drive improvements and work with cross-functional teams across the network.

Qualifications

• International freight forwarding experience required.
• CargoWise experience is a major plus.
• Proven track record in people management and leadership roles.
• Must be willing to develop to the next level of management (Station Manager).
• Exceptional communication skills (verbal, written, presentations).
• Strong computer skills in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Oversees and coordinates all transactional operations (Air Export/Import and Customs activities).
• Manages Team Agents, Specialists and leaders (supervisors).
• Oversees desk-level functions to support staff during high-volume periods.
• Ensures operations meet customer requirements and takes corrective actions as needed.
• Ensures compliance with regulatory rules and internal procedures.
• Provides guidelines to Export, Import and Gateway to align with strategy.
• Monitors quality and drives continuous improvement.
• Develops a high-performance service culture within Export and Import Departments.
• Monitors budgetary performance by setting and tracking objectives.
• Interfaces with Customer Service, Product, and Global Service Centers as required.
• Collaborates with Station Manager to shape direction and execute strategy.
• Performs additional tasks as assigned by Station Manager.

Skills

Leadership

People management

Communication

Quality focus

Positive attitude

Willingness to develop

Commercial experience

Supervisory experience

Tools

CargoWise

Microsoft Office

Job description

DHL Global Forwarding is seeking an Operations Manager to lead daily operations at our Kansas City, MO or St. Louis, MO locations. You will supervise teams, oversee air/ocean freight and customs processes, and ensure service quality and regulatory compliance.

The role requires strong leadership, communication, and a track record in logistics operations, with the ability to drive improvements and work with cross-functional teams across the network.