Global Flight & Ticketing Specialist

Imagine Cruising USA; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Imagine Cruising USA is seeking an experienced airline reservations specialist to support internal departments with complex international itineraries, ticketing, exchanges and post-ticket servicing. You will manage domestic and international bookings via GDS, advise on fare rules and taxes, and handle post-ticket changes and refunds in line with ARC requirements.

The role requires meticulous attention to detail, strong communication, Microsoft Excel proficiency, and the ability to juggle

Qualifications

• Required experience using a Global Distribution System (GDS) for air reservations, fare pricing, ticket issuance and post-ticket service.
• Hands-on ARC experience, including procedures and controls.
• Strong international ticketing experience, including complex itineraries and fare rules.
• Galileo experience preferred; equivalent experience with another major GDS will be considered.
• Previous travel industry experience in a fast-paced environment with accurate service.
• Excellent communication and organisational skills.

Responsibilities

• Booking, pricing and ticketing domestic and international itineraries via GDS.
• Managing post-ticket servicing, including exchanges, reissues, fare differences, penalties, refunds and changes.
• Working with consolidators to deal with post-ticketing queries on existing bookings.
• Administration to include updating bookings, financial statements and other information.
• Sourcing alternative flights for passengers affected by schedule changes.
• Accurately quoting airfares for inside and outside system range flights.
• Booking and maintaining staff personal and business travel requests.
• Liaising with external suppliers - airlines - to ensure maximum customer satisfaction.
• Working with internal departments to deliver on shared goals.

Skills

GDS air reservations

ARC experience

International ticketing

Excel

Communication

Organisational skills

multitasking

Tools

Galileo

Other GDS

Job description

Imagine Cruising USA is seeking an experienced airline reservations specialist to support internal departments with complex international itineraries, ticketing, exchanges and post-ticket servicing. You will manage domestic and international bookings via GDS, advise on fare rules and taxes, and handle post-ticket changes and refunds in line with ARC requirements.

The role requires meticulous attention to detail, strong communication, Microsoft Excel proficiency, and the ability to juggle