Travel Agent - Amadeus Specialist

Exoticca Travel UK Limited; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Travel packages at reduced prices

Fun and motivated multicultural team

Job summary

Exoticca Travel UK Limited is seeking a GDS Specialist to join our Flight Operations team in Houston. The role involves managing travel operations tasks, handling GDS issues, and providing customer support. Strong communication in English and experience with GDS is essential.

Join our dynamic and multicultural team to create unforgettable travel experiences. We offer competitive compensation, travel packages, and a vibrant workplace.

Qualifications

• Fluent communication in English; other languages are a plus.
• Proven experience in the travel industry, especially dealing with flights.
• ARC certified.

Responsibilities

• Handle and support Travel Operations tasks including flight changes and cancellations.
• Manage GDS issues and follow up.
• Support customers using various contact channels.

Skills

Fluent communication in English

Strong knowledge of Amadeus / GDS

Experience with negotiated fares and commissions

Ability to plan, multi-task and manage time

Job description

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

Summary

As a GDS Specialist at Exoticca’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.

Be a part of a team where you will:

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process).
• Manage, escape and follow-up of GDS issues and cases.
• Dealing with negotiated rates and advanced refunds in GDS.
• Working directly with our land suppliers for a pre & post-bookings requested.
• Handle ARC PED procedures, including review, ownership of ticketing/reporting errors, and accurate close of the sales period.
• Support customers in destination with emergency issues using different contact channels.
• Provide occasional administrative office support tasks, including assistance with office correspondence, cheque processing and day-to-day operational coordination when required.

Qualifications

• Fluent communication in English (additional language like French/Spanish are considered).
• Strong knowledge of Amadeus / GDS.
• Proven experience dealing with negotiated fares and commissions in GDS.
• ARC certified.
• Ability to plan, multi-task and manage time effectively.
• Residency in Houston or surrounding areas is a must.

Preferred Qualifications

• A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights.
• Proven record in fast-growing environments.
• Strong communication and customer-focused skills.
• Adaptability, problem-solving and fast-learning attitude.

Benefits

• Competitive compensation package in line with job responsibilities and experience.
• Travel packages at reduced prices.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization.

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.