Global Financial Platform Support Associate

Regnology Poland P.S.A; Town of Poland (NY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Regnology in the United States is seeking a Customer Support Specialist for our Financial Platforms. This entry-level role places you as the first point of contact for clients using our regulatory software, supporting banking, risk, and tax modules.

You will contribute to 24/7 global service continuity through the Follow the Sun model. You will work with cross-functional teams, troubleshoot issues, review logs, and communicate clearly with clients.

Qualifications

• Bachelor’s or Master’s degree in Finance, Economics, Business, Information Technology, or a related field.
• 0-2 years of experience in customer service, business analysis, or working with financial software solutions; recent graduates with relevant internship experience are encouraged to apply.
• Strong interest in technology and finance, with a desire to learn about financial regulations, capital markets, and software solutions.
• Excellent problem-solving and analytical abilities, with keen attention to detail.
• Familiarity with basic technical troubleshooting (e.g., reviewing logs, user access, configurations, SQL queries).
• Exposure to Java-based applications and cloud frameworks (e.g., AWS, Kubernetes) is a strong plus.
• Excellent verbal and written communication skills in both German and English are required; additional proficiency in French is also advantageous.
• Familiarity with ticketing systems (Jira, Zendesk) or agile methodologies (Scrum) is a plus.

Responsibilities

• Serve as primary support contact for clients using our financial reporting products, resolving inquiries related to business rules, configurations, and report outputs.
• Investigate data discrepancies, reporting logic, and system behavior using internal tools, configuration review, and log analysis.
• Guide clients through issue resolution while ensuring clear, structured communication and high service quality.
• Work closely with technical and product teams to ensure client issues are resolved thoroughly and effectively.
• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours, ensuring seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Contribute to cross-functional initiatives aimed at enhancing support processes and product features, and support the development of internal knowledge base content and client-facing documentation.

Skills

Troubleshooting

Analytical thinking

Communication skills

Java-based apps

Cloud frameworks

SQL queries

Ticketing systems

Education

Bachelor’s or Master’s degree in Finance, Economics, Business, Information Technology, or a related field

Tools

Jira

Zendesk

Job description

Regnology in the United States is seeking a Customer Support Specialist for our Financial Platforms. This entry-level role places you as the first point of contact for clients using our regulatory software, supporting banking, risk, and tax modules.

You will contribute to 24/7 global service continuity through the Follow the Sun model. You will work with cross-functional teams, troubleshoot issues, review logs, and communicate clearly with clients.