Global Field Trainer: Franchise Training & Operations

FAT Brands Inc.; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

FAT Brands Inc. is seeking a Field Trainer to deliver hands-on training to new franchisees, managers, and restaurant personnel across FAT Brands locations.

You will lead sessions, demonstrate best practices, and provide coaching to ensure operators meet brand standards and safety requirements. This role requires travel and excellent communication, presentation, and organizational skills, with experience in POS and LMS tools.

Qualifications

• 2+ years of experience as a Restaurant Manager or Trainer for a restaurant company.
• Proven ability to deliver engaging and effective training sessions using a variety of instructional methods.
• Demonstrated ability to provide constructive feedback and coaching to trainees.
• Excellent written and oral communication skills.
• Ability to work cross-functionally on projects within all levels of the organization.
• Strong organizational, problem-solving, and analytical skills.
• Flexible and able to deal with frequent change, delays, or unexpected events.
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
• Ability to travel frequently, including overnight and extended stays, both domestically and internationally.
• Possess a valid driver's license and reliable transportation.

Responsibilities

• Implements training and education programs for new franchisees, managers, and existing restaurant personnel on company standards, processes, and policies for FAT Brands restaurants.
• Conducts training with restaurant personnel to improve their knowledge and skills to better service our guests.
• Provides hands-on training and demonstrations of operational procedures, customer service techniques, and product preparation.
• Ensures trainees are proficient in the use of restaurant equipment and technology, and that they understand and adhere to all safety and sanitation standards and regulatory requirements.
• Assists with the onboarding process for new hires and franchisees, providing initial training and support, as well as conducting post-training follow-up to reinforce learning.
• Provides constructive feedback and coaching to trainees to improve performance and address areas for development.
• Responsible for teaching training classes in person and virtually.
• Analyzes the performance of trainees and assures that all existing restaurant personnel are trained according to company standards.
• Maintains current knowledge of new training methods and techniques and incorporates them into each of the brands' Training Programs.
• Reviews field information while remaining current on all company programs and products to support franchisees.
• Completes training records for each training session using approved forms and submits training records to the Sr. Director of Training & Ops Services weekly or as requested.
• Facilitates Train the Trainer sessions as needed.
• Acts as a corporate training liaison in the field, reporting training needs and issues to the corporate team as required.
• Travels to locations to deliver training and oversee new restaurant openings.
• Supports the Field Training Team with the development of instructional materials for participants of each respective brand's training program.
• Works alongside both Corporate and Franchise Restaurant General Managers to maintain brand standards for Certified Training Restaurants.

Skills

Training delivery

Public speaking

Communication skills

Organizational skills

Problem-solving

Analytical skills

Adaptability

Presentation skills

Travel readiness

Tools

POS systems

Inventory management software

Microsoft Office Suite

Learning Management Systems

Job description

FAT Brands Inc. is seeking a Field Trainer to deliver hands-on training to new franchisees, managers, and restaurant personnel across FAT Brands locations.

You will lead sessions, demonstrate best practices, and provide coaching to ensure operators meet brand standards and safety requirements. This role requires travel and excellent communication, presentation, and organizational skills, with experience in POS and LMS tools.