Field Trainer, Restaurant Ops & Franchise Training

FAT Brands Inc.; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

FAT Brands Inc. is seeking a Field Trainer to deliver effective training and professional development to new franchisees, managers, and restaurant personnel.

The role involves hands-on instruction, live demonstrations, and coaching to ensure staff mastery of company standards and operational procedures. You will train in person and online, contribute to program development, and support new restaurant openings with travel across regions.

Qualifications

• 2+ years of experience as a Restaurant Manager or Trainer for a restaurant company.
• Proven ability to deliver engaging and effective training sessions using a variety of instructional methods.
• Demonstrated ability to provide constructive feedback and coaching to trainees.
• Excellent written and oral communication skills.
• Ability to work cross-functionally on projects within all levels of the organization.
• Strong organizational, problem-solving, and analytical skills.
• Flexible and able to deal with frequent change, delays, or unexpected events.
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.

Responsibilities

• Implements training and education programs for new franchisees, managers, and existing restaurant personnel on company standards, processes, and policies for FAT Brands restaurants.
• Conducts training with restaurant personnel to improve their knowledge and skills to better service our guests.
• Provides hands-on training and demonstrations of operational procedures, customer service techniques, and product preparation.
• Ensures trainees are proficient in the use of restaurant equipment and technology, and that they understand and adhere to all safety and sanitation standards and regulatory requirements.
• Assists with the onboarding process for new hires and franchisees, providing initial training and support, as well as conducting post-training follow-up to reinforce learning.
• Provides constructive feedback and coaching to trainees to improve performance and address areas for development.
• Responsible for teaching training classes in person and virtually.
• Analyzes the performance of trainees and assures that all existing restaurant personnel are trained according to company standards.
• Maintains current knowledge of new training methods and techniques and incorporates them into each of the brands' Training Programs.
• Reviews field information while remaining current on all company programs/products to support franchisees.
• Completes training records for each training session using approved forms and submits training records to the Sr. Director of Training & Ops Services weekly or as requested.
• Facilitates Train the Trainer sessions as needed.
• Acts as a corporate training liaison in the field, reporting training needs and issues to the corporate team as required.
• Travels to locations to deliver training and oversee new restaurant openings.
• Supports the Field Training Team with the development of instructional materials for participants of each respective brand's training program.
• Works alongside both Corporate and Franchise Restaurant General Managers to maintain brand standards for Certified Training Restaurants

Skills

Franchise training

Public speaking

Coaching

Communication

Travel readiness

Restaurant operations

Education

ServSafe Certification

Training certification

Tools

POS systems

Inventory management software

Microsoft Office Suite

Job description

FAT Brands Inc. is seeking a Field Trainer to deliver effective training and professional development to new franchisees, managers, and restaurant personnel.

The role involves hands-on instruction, live demonstrations, and coaching to ensure staff mastery of company standards and operational procedures. You will train in person and online, contribute to program development, and support new restaurant openings with travel across regions.