Global Field Technical Support Engineer for Defense Systems

Exail; Lincoln (RI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Disability Insurance

Paid Time Off

Retirement Plans Equal

Job summary

Exail is seeking a Technical Support Engineer to join a global team providing on-site and remote support for land defense, motion, and maritime systems. The role involves installation, calibration, troubleshooting, and field service across multiple locations, with travel and coordination with U.S. and French teams.

You will build product expertise through hands-on work with stabilized platforms, inertial navigation, and related systems while delivering reliable customer support worldwide.

Qualifications

• Educational background required; engineering or science degree preferred.
• Bachelor’s degree or equivalent professional experience in a high-technology field.
• Strong communication and documentation skills in English.

Responsibilities

• Provide on-site and field support for installation, commissioning, calibration, and maintenance of defense and maritime systems.
• Diagnose mechanical, electrical, electronic, software, and networking issues using documentation and testing tools.
• Plan field assignments, debrief stakeholders, and follow up on open actions.
• Respond to hotline, email, and remote requests; escalate complex cases as needed.
• Document issues and resolutions in the support database and share feedback with product teams.
• Collaborate with engineering, product, and sales teams in the U.S. and abroad to progress cases.

Skills

Analytical thinking

Troubleshooting

Customer support

Field service

English communication

MS Office

Education

Bachelor’s degree in engineering or science

Tools

MS Office

Job description

Exail is seeking a Technical Support Engineer to join a global team providing on-site and remote support for land defense, motion, and maritime systems. The role involves installation, calibration, troubleshooting, and field service across multiple locations, with travel and coordination with U.S. and French teams.

You will build product expertise through hands-on work with stabilized platforms, inertial navigation, and related systems while delivering reliable customer support worldwide.