Technical Support Engineer - H/F

Exail; Lincoln (RI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Disability Insurance

Paid Time Off

Retirement Plans Equal

Job summary

Exail is seeking a Technical Support Engineer to join a global team providing on-site and remote support for land defense, motion, and maritime systems. The role involves installation, calibration, troubleshooting, and field service across multiple locations, with travel and coordination with U.S. and French teams.

You will build product expertise through hands-on work with stabilized platforms, inertial navigation, and related systems while delivering reliable customer support worldwide.

Qualifications

• Educational background required; engineering or science degree preferred.
• Bachelor’s degree or equivalent professional experience in a high-technology field.
• Strong communication and documentation skills in English.

Responsibilities

• Provide on-site and field support for installation, commissioning, calibration, and maintenance of defense and maritime systems.
• Diagnose mechanical, electrical, electronic, software, and networking issues using documentation and testing tools.
• Plan field assignments, debrief stakeholders, and follow up on open actions.
• Respond to hotline, email, and remote requests; escalate complex cases as needed.
• Document issues and resolutions in the support database and share feedback with product teams.
• Collaborate with engineering, product, and sales teams in the U.S. and abroad to progress cases.

Skills

Analytical thinking

Troubleshooting

Customer support

Field service

English communication

MS Office

Education

Bachelor’s degree in engineering or science

Tools

MS Office

Job description

Let’s Build Your Future Together

Do you want to take on new challenges and join a fast-paced, innovative company passionate about cutting-edge technology?

Exail is a global high-technology industrial group specializing in robotics, maritime, navigation, aerospace, and photonics technologies. Formed in 2022, Exail employs approximately 2,000 people and operates in more than 80 countries, designing and manufacturing reliable systems for civil and defense customers operating in demanding environments. We are seeking a Technical Support Engineer to join our global support team and work directly with customers, both on-site and remotely, to support the integration, operation, and maintenance of advanced land defense, motion, and maritime technologies.

Role & Responsibilities

This hands‑on role provides experience across Exail’s portfolio, including stabilized platforms and turrets, motion and simulation systems, inertial navigation, positioning solutions, robotics, maritime vehicles, and related defense and geoscience applications. You will help deliver responsive, accurate, and reliable support to customers operating in demanding environments, serving as a trusted technical resource for customer operations worldwide. Strong team spirit is essential. This position works closely with Exail’s sales, project, maintenance, and product teams in the U.S., France, and other locations to identify effective solutions.

Your Key Responsibilities Will Include

• Provide on‑site and field support for installation, integration, commissioning, calibration, testing, training, demonstrations, maintenance, and service of land defense, motion, simulation, navigation, and maritime systems.
• Diagnose mechanical, electrical, electronic, software, networking, and system integration issues using technical documentation, test equipment, and structured troubleshooting methods.
• Plan and execute field assignments, debrief stakeholders, document outcomes, and follow up on open actions.
• Respond promptly to hotline, email, and remote support requests, including live operations across time zones, and escalate complex cases appropriately.
• Document, analyze, and resolve customer issues and claims in the support database.
• Partner with Exail engineering, product, maintenance, project, and sales teams in the U.S. and France to progress customer cases, support pre‑and after‑sales activities, and share field feedback.
• Represent Exail professionally with customers and internal teams.
• Build product expertise through continuous training, and help improve support procedures, documentation, and tools across the global support team.

What You’ll Bring

• Bachelor’s degree in engineering or science (electronics, robotics, mechanical, mechatronics, controls, computer engineering, marine science, or related), or 3+ years of relevant technical experience in the military, defense, maritime, navigation, robotics, or another high‑technology environment.
• Ability to read and apply electrical schematics, mechanical drawings, interface‑control documents, maintenance manuals, and technical procedures.
• Strong analytical and troubleshooting skills, with the curiosity and confidence to learn unfamiliar systems quickly.
• Experience supporting defense customers, military programs, test ranges, or field deployments preferred; maritime or offshore experience is a plus.
• Self‑motivated and service‑oriented, able to work under pressure independently and as part of multicultural teams.
• Clear written and verbal communication in English (additional languages a plus) and proficiency with Microsoft Office.

Veterans are encouraged to apply. Hands‑on experience maintaining, operating, or instructing on tactical vehicles, stabilized weapon or sensor platforms, fire‑control, electro‑optics, radar, communications, navigation, or unmanned systems may be directly relevant

Physical & Operational Requirements

• Comfortable working at military installations, test ranges, industrial facilities, customer sites, and aboard vessels worldwide, sometimes in close quarters or field conditions for extended periods.
• Able to lift and carry up to 50 lbs.
• Able to obtain and maintain any required site access, security eligibility, medical clearance, safety training, and other applicable certifications.
• Flexible regarding changing schedules, non‑standard working hours, international travel, and extended field assignments.

Travel Requirements

This is a hands‑on, customer‑facing support position, and significant on‑site work at customer and operational locations is expected. You must be willing and able to:

• Travel internationally to military installations, test sites, customer facilities, vessels, and other operational locations across Europe, the Middle East, and other global regions.
• Spend approximately 30% of working time traveling, up to about 110 days per year.
• Meet applicable domestic and international travel requirements. U.S. citizenship is required.

Compensation & Benefits

Exail Defense Systems, Inc. offers fully paid, comprehensive core benefits, including:

• Medical, Dental & Vision
• Life Insurance
• Disability Insurance
• Paid Time Off
• Retirement Plans Equal

Employment Opportunity Exail Defense Systems, Inc. is proud to be an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran, or any other characteristic protected by applicable federal, state, or local law