Global Field Services Lead – Military IT & Systems

Phoenix Defense LLC; Orlando (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

Phoenix Defense LLC in the United States is seeking a Senior Field Services Representative to lead field teams supporting military training systems at US Army sites worldwide. You will coordinate with engineering, logistics and quality to ensure high quality installations that meet customer requirements.

Requires 5–8 years in computer system and network engineering, a related degree, travel 50–75%, U.S. citizenship and the ability to obtain a SECRET clearance.

Qualifications

• Bachelor's degree in information technology, MIS or equivalent work experience.
• 5-8 years of complex computer system and network engineering experience.
• Advanced understanding of IT devices, servers, routers, switches and cabling.
• Network certifications and virtualization training (Cisco, VMware).
• Ability to communicate well in a team with customer personnel.
• Proficiency with Microsoft Office.
• Security clearance: SECRET or able to obtain within 60 days of hiring.
• U.S. citizenship required.
• Willingness to travel 50-75%.
• Self-starter with ability to manage junior staff.

Responsibilities

• Install and configure computer hardware, peripherals, network cabling and related infrastructure.
• Install, maintain, and troubleshoot ESS components including CCTV cameras and access readers.
• Evaluate audiovisual and video teleconference systems for customer requirements.
• Troubleshoot field issues during installations and maintenance events.
• Provide training to customer personnel on-site.
• Provide testing and configuration for COTS hardware and software.
• Provide technical analysis and implementation plans for COTS hardware, IT networks and virtualization.
• Work with vendors to evaluate new products and resolve equipment issues.
• Conduct site surveys and recommend technical solutions to meet budget and project needs.
• Manage field personnel travel and act as main ground contact between field, customer and engineering.
• Support extensive travel to domestic and international military installations; travel 50-75%.

Skills

IT networking

Field leadership

Team collaboration

Security clearance

Travel readiness

Customer interaction

Microsoft Office

Cabling and hardware

Communication skills

Education

Bachelor's degree in information technology / MIS or related field

Master's degree in information technology / MIS (preferred)

Tools

Cisco certification

VMware

Linux

Job description

Phoenix Defense LLC in the United States is seeking a Senior Field Services Representative to lead field teams supporting military training systems at US Army sites worldwide. You will coordinate with engineering, logistics and quality to ensure high quality installations that meet customer requirements.

Requires 5–8 years in computer system and network engineering, a related degree, travel 50–75%, U.S. citizenship and the ability to obtain a SECRET clearance.