Global Field Services Engineer – Pharma Lyophilization

PrideNow; Buffalo (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability coverage

Tuition assistance

Career growth in global environment

Job summary

PrideNow is seeking a hands-on field service professional in the Buffalo area to maintain and service advanced pharmaceutical equipment, including aseptic processing systems. This role suits a technical professional who enjoys problem solving and international travel.

You will perform preventive maintenance, troubleshoot issues, and support installation, commissioning, and testing at customer sites, while maintaining thorough documentation and building strong customer relationships.

Qualifications

• Technical certificate or associate degree with 3–5 years of industrial equipment experience.
• Hands-on install, commissioning, and maintenance of complex machinery.
• Understanding of PLC and PC-based control systems.
• Ability to read and interpret mechanical and electrical drawings.
• Strong organizational, problem-solving, and communication skills.
• Willingness to travel extensively (up to 80%).

Responsibilities

• Perform preventive maintenance on freeze-drying equipment to ensure safe, reliable operation.
• Troubleshoot system errors, identify root causes, and implement corrective actions.
• Support installation, commissioning, and testing of equipment at customer sites.
• Maintain accurate documentation and records for service execution and quality tracking.
• Provide on-call support as required by service agreements.
• Represent the company professionally and build strong customer relationships.

Skills

Troubleshooting

Installation

Commissioning

Maintenance

Travel readiness

Education

Technical certificate in electro-mechanical or related field

Associate degree + 3–5 years industrial equipment experience

Tools

PLC and PC-based control systems

Reading electrical/mechanical drawings

Job description

PrideNow is seeking a hands-on field service professional in the Buffalo area to maintain and service advanced pharmaceutical equipment, including aseptic processing systems. This role suits a technical professional who enjoys problem solving and international travel.

You will perform preventive maintenance, troubleshoot issues, and support installation, commissioning, and testing at customer sites, while maintaining thorough documentation and building strong customer relationships.