Pharma Field Service Engineer – Travel & Growth

Wetalentia; Fairfield (NJ); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Paid overtime

Annual performance bonus

Vehicle allowance

100% employer-paid medical insurance

401(k) Safe Harbor Plan with 3% match

Comprehensive technical training in US

Job summary

Wetalentia in Fairfield, New Jersey is seeking an experienced Field Service Engineer to join its North American Service Team. This hands-on role involves troubleshooting complex automated pharmaceutical processing and packaging equipment at customer facilities, with travel to sites across North America during and after training.

You will shadow the Field Service Manager during onboarding, handle preventive maintenance, installations, and service reports, and collaborate with engineering and

Qualifications

• 5+ years of experience servicing automated industrial machinery in a field service environment.
• Strong mechanical troubleshooting skills.
• Solid electrical troubleshooting experience.
• Experience with PLC-controlled equipment (Allen-Bradley preferred; B&R is a plus).
• Ability to independently diagnose and resolve equipment failures.
• Experience servicing pharmaceutical processing or packaging equipment is strongly preferred.
• Understanding of IQ/OQ/PQ in regulated pharma environments.
• Willingness to travel extensively throughout North America during training.
• Valid driver's license and passport.

Responsibilities

• Install, commission, troubleshoot, repair, and optimize pharmaceutical processing and packaging equipment at customer facilities.
• Perform preventive maintenance, inspections, and machine performance evaluations.
• Diagnose mechanical, electrical, pneumatic, and PLC-related issues independently.
• Support equipment qualification and validation activities within regulated environments.
• Provide technical support remotely and on-site to minimize downtime.
• Collaborate with engineering, technical support, and manufacturing teams in the US and Italy.
• Attend technical training programs in the U.S. and internationally as required.
• Prepare service reports, technical documentation, and customer visit summaries.
• Shadow the Field Service Manager during onboarding to learn service planning and customer management.
• Contribute to continuous improvement initiatives and future growth of NA service organization.
• Provide emergency customer support, including evenings, weekends, and holidays for 24/7 operations.

Skills

Field service experience

Mechanical troubleshooting

Electrical troubleshooting

PLC control equipment

Travel readiness

Customer interaction

Tools

Allen-Bradley PLC

B&R PLC

Job description

Wetalentia in Fairfield, New Jersey is seeking an experienced Field Service Engineer to join its North American Service Team. This hands-on role involves troubleshooting complex automated pharmaceutical processing and packaging equipment at customer facilities, with travel to sites across North America during and after training.

You will shadow the Field Service Manager during onboarding, handle preventive maintenance, installations, and service reports, and collaborate with engineering and