Field Services Engineer

PrideNow; Buffalo (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability coverage

Tuition assistance

Career growth in global environment

Job summary

PrideNow is seeking a hands-on field service professional in the Buffalo area to maintain and service advanced pharmaceutical equipment, including aseptic processing systems. This role suits a technical professional who enjoys problem solving and international travel.

You will perform preventive maintenance, troubleshoot issues, and support installation, commissioning, and testing at customer sites, while maintaining thorough documentation and building strong customer relationships.

Qualifications

• Technical certificate or associate degree with 3–5 years of industrial equipment experience.
• Hands-on install, commissioning, and maintenance of complex machinery.
• Understanding of PLC and PC-based control systems.
• Ability to read and interpret mechanical and electrical drawings.
• Strong organizational, problem-solving, and communication skills.
• Willingness to travel extensively (up to 80%).

Responsibilities

• Perform preventive maintenance on freeze-drying equipment to ensure safe, reliable operation.
• Troubleshoot system errors, identify root causes, and implement corrective actions.
• Support installation, commissioning, and testing of equipment at customer sites.
• Maintain accurate documentation and records for service execution and quality tracking.
• Provide on-call support as required by service agreements.
• Represent the company professionally and build strong customer relationships.

Skills

Troubleshooting

Installation

Commissioning

Maintenance

Travel readiness

Education

Technical certificate in electro-mechanical or related field

Associate degree + 3–5 years industrial equipment experience

Tools

PLC and PC-based control systems

Reading electrical/mechanical drawings

Job description

Join a global leader in advanced industrial machinery, delivering cutting-edge aseptic processing and freeze-drying (lyophilization) solutions to the pharmaceutical and biotechnology industries.

This hands-on, customer-facing role is perfect for a technical professional who enjoys solving complex problems, traveling internationally, and supporting high-tech pharmaceutical equipment.

Salary & Benefits

• Comprehensive medical, dental, and vision insurance
• Life and disability coverage
• Tuition assistance and continuous learning opportunities
• Career growth in a global, multicultural environment

What You’ll Do

• Perform preventive maintenance on freeze-drying equipment to ensure safe, reliable operation
• Troubleshoot system errors, identify root causes, and implement corrective actions
• Support installation, commissioning, and testing of equipment at customer sites
• Maintain accurate documentation and records for service execution and quality tracking
• Provide on-call support as required by service agreements
• Represent the company professionally and build strong customer relationships

What We’re Looking For

Required:

• Technical certificate in electro-mechanical or related field, or associate degree + 3–5 years of industrial equipment experience
• Hands-on experience with installation, commissioning, and maintenance of complex machinery
• Understanding of PLC and PC-based control systems
• Ability to read and interpret mechanical and electrical drawings
• Strong organizational, problem-solving, and communication skills
• Willingness and ability to travel extensively (up to 80%)

Preferred:

• Experience with pharmaceutical or FDA-regulated equipment
• Familiarity with freeze-drying (lyophilization) systems
• Commitment to quality service and long-term customer relationships

Additional Requirements

• Must be able to travel frequently, including internationally
• Ability to work independently in field environments
• Flexible and available for on-call support

Why Join Us

Work with a high-tech global team, solve complex technical challenges, and deliver value to customers around the world. This is your chance to advance your career in pharmaceutical technology while gaining international experience.