Global Field Service Operations Lead (Hybrid/Remote)

LAM RESEARCH Corporation; Phoenix (AZ); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

On-site and remote options

Flexible work locations

Job summary

Lam Research in Phoenix seeks an experienced Overseas Operations Manager to support and scale global field service operations. You will coordinate with headquarters, GAT and regional teams to ensure overseas sites are properly staffed, skilled, funded and ready to meet customer and business needs.

The role emphasizes cross-regional collaboration, workforce planning, and delivering predictable results through structured operational frameworks.

Qualifications

• Experience in field service, global operations, or regional operations roles.
• Strong analytical, stakeholder management, and problem-solving skills.
• Proven ability to work effectively across regions and cultures.
• Bilingual English and Mandarin with negotiation, facilitation and cross-cultural collaboration.
• Bachelor’s degree or equivalent with 6-8 years of management experience. An advanced degree preferred.

Responsibilities

• Align regional execution with global service strategy and customer commitments: coordinate with Corp, GAT, Geo ops, and LRT ROM.
• Support workforce planning, resource optimization, and ramp readiness.
• Deliver predictable results through execution of operational frameworks: Identify and mitigate operational risks related to coverage and readiness.
• Enable cross-regional coordination and best-practices sharing.
• Track operational metrics and provide clear updates to leadership.
• Support GAT and corporate initiatives, process improvements, and compliance.

Skills

Analytical skills

Stakeholder management

Problem-solving

Cross-cultural collaboration

Bilingual English and Mandarin

Education

Bachelor's degree or equivalent with 6-8 years of management experience. Advanced degree preferred.

Job description

Lam Research in Phoenix seeks an experienced Overseas Operations Manager to support and scale global field service operations. You will coordinate with headquarters, GAT and regional teams to ensure overseas sites are properly staffed, skilled, funded and ready to meet customer and business needs.

The role emphasizes cross-regional collaboration, workforce planning, and delivering predictable results through structured operational frameworks.