Global Field Service Engineer: Automation & Robotics

The Council of Industry; City of Poughkeepsie (NY); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Generous PTO

Job summary

MPI Systems is seeking a Field Service Engineer to install, service, troubleshoot, calibrate, and upgrade wax injection and automation equipment used in investment casting. You will travel to customer sites, provide on-site and remote support, and train customers to maximize equipment value.

The role emphasizes problem-solving, hands-on maintenance, and collaboration with engineering and sales to resolve technical issues and improve processes.

Qualifications

• Associate degree in Mechanical or Electrical Engineering or equivalent experience.
• 5+ years experience with hydraulics, pneumatics, PLCs, and Windows-based systems.
• Automation and 6-axis robotics experience is a plus.

Responsibilities

• Serve as a primary technical contact between customers and MPI for service-related needs.
• Troubleshoot electrical, mechanical, hydraulic, pneumatic, PLC, temperature-control, and automation systems.
• Perform machine installations, repairs, preventive maintenance, calibrations, upgrades, and field modifications.
• Provide remote technical support using TeamViewer and other connectivity tools.
• Travel to customer sites and provide hands-on support to diagnose and resolve equipment issues.
• Interpret electrical, hydraulic, pneumatic, and mechanical schematics, machine bills of material, and technical specifications.
• Support automation systems, including robotic teach-point setup and related components.
• Create clear, step-by-step procedures for troubleshooting, operation, and customer training.
• Train customers and conduct technical training sessions as needed.
• Evaluate customer processes and recommend ways to improve equipment utilization, efficiency, and value.
• Document service activities through field service reports and MPI’s ERP system.
• Maintain accurate accountability of parts and components used during service work.
• Partner with Engineering on technical issues and solution development; communicate quality concerns through the appropriate channels.
• Support Sales with technical inquiries and assist with Factory Acceptance Testing and Site Acceptance Testing when requested.
• Identify opportunities to reduce costs, improve product efficiency, and eliminate waste.
• Participate in MPI Lean initiatives and continuous-improvement activities.
• Follow company policies, travel guidelines, safety requirements, and applicable OSHA practices.
• Perform other duties as assigned by Management.

Skills

Hydraulics

Pneumatics

PLCs

Automation

6-axis robotics

Diagnostics & troubleshooting

Customer communication

Education

Associate degree in Mechanical or Electrical Engineering

Tools

Epicor ERP

Job description

MPI Systems is seeking a Field Service Engineer to install, service, troubleshoot, calibrate, and upgrade wax injection and automation equipment used in investment casting. You will travel to customer sites, provide on-site and remote support, and train customers to maximize equipment value.

The role emphasizes problem-solving, hands-on maintenance, and collaboration with engineering and sales to resolve technical issues and improve processes.