Global Field Service Engineer – Analytical Instruments

Communitech; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

CAMECA is seeking a Field Service Engineer to troubleshoot, repair, and maintain advanced analytical systems. You will perform on-site diagnostics, installations, and training, while supporting customers remotely and fostering strong relationships.

The role requires a 3+ year background in field service or technical support for high-tech equipment, a Engineering degree, and a readiness to travel up to 70%. Expect collaboration with global clients and ongoing professional development.

Qualifications

• Bachelor's degree in engineering or equivalent certification.
• 3+ years in field service or technical support with high-tech instruments.
• Strong communication and problem-solving skills.
• Willingness to travel regionally/globally (70%).

Responsibilities

• Perform diagnostic analysis, troubleshooting, and on-site repairs of microanalysis instruments.
• Conduct routine preventive maintenance and ensure optimal system performance.
• Perform system installations, including site inspections prior to delivery, to ensure readiness.
• Train instrument users on operation, maintenance, and best practices.
• Provide technical support to customers remotely to resolve issues efficiently.
• Promote CAMECA products and services to customers, identifying opportunities to enhance their experience and system performance.
• Develop and maintain strong professional relationships with customers, acting as a trusted partner and ensuring satisfaction with CAMECA solutions.
• Manage spare parts inventory, adapting stock levels to meet the needs of customers, effectively.
• Complete administrative tasks related to service activities, including intervention reports, site visit reports, expense report submissions, and other required documentation.
• Adhere to all customer site safety protocols during customer visits, to ensure a safe working environment.
• Follow internal and external compliance procedures and standards, related to technical service and field operations.
• Maintain up-to-date technical knowledge of CAMECA systems, including hardware and software updates.
• Participate in training sessions to enhance technical expertise and interpersonal skills.

Skills

Analytical thinking

Troubleshooting

Communication skills

Willingness to travel

Team collaboration

Education

Bachelor's degree in engineering

Tools

Electrical diagnostic tools

Hand tools

Site installation tools

Job description

CAMECA is seeking a Field Service Engineer to troubleshoot, repair, and maintain advanced analytical systems. You will perform on-site diagnostics, installations, and training, while supporting customers remotely and fostering strong relationships.

The role requires a 3+ year background in field service or technical support for high-tech equipment, a Engineering degree, and a readiness to travel up to 70%. Expect collaboration with global clients and ongoing professional development.