Field Service Engineer - Analytical Instruments

Anton Paar QuantaTec; Boynton Beach (FL); On-site; USD 70,000 - 105,000; Full time

Job summary

Anton Paar QuantaTec is seeking a Customer Support Engineer to install, maintain, troubleshoot, and repair sophisticated scientific instruments while delivering exceptional service to customers.

You will support sales subsidiaries and partners, address inquiries, document feedback, and coordinate trainings; domestic and international travel up to 25%.

Bachelor’s degree in engineering required; minimum three years in customer service; strong communication and collaboration skills.

Qualifications

• Bachelor’s degree in engineering or related field.
• Minimum three years in customer service or support.
• Excellent communication skills.
• Ability to collaborate with internal and external customers and teams.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide high-quality technical support to customers and address service inquiries using designated reports and systems.
• Convey customer feedback to internal departments to improve product quality and development.
• Deliver prompt, high-quality repairs to customers.
• Communicate quality-related information through established reports and systems.
• Travel domestically or internationally up to 25% as needed.

Skills

Excellent communication skills

Customer service experience

Team collaboration

Troubleshooting skills

Education

Bachelor’s Degree in Engineering or related field

Master’s Degree in Engineering (preferred)

Job description

Anton Paar QuantaTec is seeking a Customer Support Engineer to install, maintain, troubleshoot, and repair sophisticated scientific instruments while delivering exceptional service to customers.

You will support sales subsidiaries and partners, address inquiries, document feedback, and coordinate trainings; domestic and international travel up to 25%.

Bachelor’s degree in engineering required; minimum three years in customer service; strong communication and collaboration skills.