Global Event Experience Product Manager

EY; Dallas (TX); Hybrid; USD 120,000 - 224,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Hybrid work model

Job summary

EY seeks a Product Manager – Event Experience to shape the future of EY's global events ecosystem. You will lead attendee-facing platforms, including registration and event apps, across in-person, virtual, and hybrid formats.

The role partners with operations, Brand Marketing and Communications, Talent/Learning, regional teams, producers and managed services to ensure a seamless attendee journey, high adoption and measurable ROI.

Qualifications

• Relevant experience in product management, product ownership, customer success, digital experience or technology-enabled services, preferably in a complex enterprise, events, SaaS or marketing technology environment.
• Hands-on experience with the Cvent suite of products, SpotMe, or similar event experience platforms spanning in-person, virtual and hybrid delivery.

Responsibilities

• Own the product vision and roadmap for EY's Event Experience product cluster.
• Design and improve end-to-end attendee journeys across in-person, virtual and hybrid formats.
• Lead evaluation and deployment of attendee-facing AI capabilities and personalised recommendations.
• Partner with regional teams and suppliers to translate requirements into clear user stories and rollout plans.
• Run discovery, pilots and controlled rollouts for new capabilities and measure value.
• Define governance and guardrails for attendee-facing platforms, ensuring global consistency.
• Measure outcomes using KPIs like registration conversion, engagement, and ROI.
• Lead supplier collaboration and data flows to support reliable live-event delivery.

Skills

Product management

Roadmap ownership

Backlog management

Stakeholder management

Data-driven decision making

Excellent communication

Cvent experience

SpotMe experience

Tools

Cvent

SpotMe

Job description

EY seeks a Product Manager – Event Experience to shape the future of EY's global events ecosystem. You will lead attendee-facing platforms, including registration and event apps, across in-person, virtual, and hybrid formats.

The role partners with operations, Brand Marketing and Communications, Talent/Learning, regional teams, producers and managed services to ensure a seamless attendee journey, high adoption and measurable ROI.