Global Enterprise Customer Success Partner
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Job summary
Cvent is seeking a senior Customer Success Manager in Tysons, VA to act as a strategic partner for agency partners and enterprise clients, driving adoption, renewals, and growth on the platform. You will collaborate with senior leaders across technology, sales, and marketing to deliver measurable outcomes.
In this role, you will monitor usage, cultivate strong relationships, and guide clients through best practices in enterprise meeting management and event sourcing, while leveraging AI to
Qualifications
- Bachelor’s degree or equivalent professional experience preferred.
- 7–13 years of work experience in a Customer Success role.
- Experience in Fortune 500, travel, hospitality, software, or high-tech industries a plus.
- Experience with Event Management Agency Partners preferred.
- Proficient with MS Word, Excel, PowerPoint, and Outlook.
Responsibilities
- Maintain global Fortune 500 client account oversight and ensure adoption and success on the Cvent platform (CSM role).
- Monitor usage and develop strategies to drive adoption and compliance.
- Build and maintain advisory relationships with key client contacts and partners.
- Collaborate with Agency Partners and internal teams to grow client programs.
- Develop annual success plans and conduct regular progress reviews with clients.
- Capture requirements for future product releases and communicate updates.
Skills
Education
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Job description
Cvent is seeking a senior Customer Success Manager in Tysons, VA to act as a strategic partner for agency partners and enterprise clients, driving adoption, renewals, and growth on the platform. You will collaborate with senior leaders across technology, sales, and marketing to deliver measurable outcomes.
In this role, you will monitor usage, cultivate strong relationships, and guide clients through best practices in enterprise meeting management and event sourcing, while leveraging AI to
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