Global Enrollment Specialist — Study Abroad Programs

Chicago Headquarters; Chicago (IL); On-site; USD 50,150 - 67,850; Full time

Job summary

IES Abroad, headquartered in Chicago, seeks a GEM Specialist to act as the admissions officer for a portfolio of programs, manage student visas, and oversee enrollment processes. You will liaise with consulates, maintain data integrity, and produce reports on enrollment trends across multiple programs.

The role requires strong data entry skills, Excel proficiency, and excellent communication. A Bachelor’s degree or equivalent work experience is required, with standard full-time hours and

Qualifications

• Minimum one year of data entry or administrative experience.
• Database literacy and extensive knowledge of Microsoft Office and Excel.
• Ability to organize and prioritize multiple projects and meet deadlines.
• Strong written and verbal communication skills.
• Effective interpersonal communication skills and customer focus.
• High attention to detail with the capacity to maintain accurate records.
• Collaborative approach to problem solving.
• Takes responsibility for actions, results, and mistakes.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Act as admissions officer for assigned programs by reviewing all student documents.
• Serve as contact in GEM department providing exceptional service to students, university coordinators, other internal departments, international country offices, and IES Abroad Centers.
• Maintain student data in database and client relations management system.
• Collaborate with consulates and embassies to provide accurate visa application instructions to students and IES Abroad constituents.
• Monitor visa requirements for student travel and compile documentation to support students in navigating the visa process.
• Review student visa applications, manage batch oversight for assigned consulate(s), and provide resources, instructions, and guidance to students and colleagues.
• Communicate regularly with all constituents regarding individual students, program changes, and other updates.
• Create, manage, and review high volumes of online forms.
• In consultation with other departments, provide input for effective, easy to read, and streamlined pre‑departure content and communications to admitted students.
• Serve organization’s need for reports and analysis of enrollment data.
• Maintain orderly and confidential filing systems and record keeping.
• Regular and predictable attendance is essential for this position.
• Take on special projects, other duties, and tasks as assigned.

Skills

Data entry

Administrative support

Time management

Written communication

Verbal communication

Interpersonal skills

Attention to detail

Problem solving

Accountability

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Excel

Job description

IES Abroad, headquartered in Chicago, seeks a GEM Specialist to act as the admissions officer for a portfolio of programs, manage student visas, and oversee enrollment processes. You will liaise with consulates, maintain data integrity, and produce reports on enrollment trends across multiple programs.

The role requires strong data entry skills, Excel proficiency, and excellent communication. A Bachelor’s degree or equivalent work experience is required, with standard full-time hours and