Global Enrollment Management Specialist

Chicago Headquarters; Chicago (IL); On-site; USD 50,150 - 67,850; Full time

Job summary

IES Abroad, headquartered in Chicago, seeks a GEM Specialist to act as the admissions officer for a portfolio of programs, manage student visas, and oversee enrollment processes. You will liaise with consulates, maintain data integrity, and produce reports on enrollment trends across multiple programs.

The role requires strong data entry skills, Excel proficiency, and excellent communication. A Bachelor’s degree or equivalent work experience is required, with standard full-time hours and

Qualifications

• Minimum one year of data entry or administrative experience.
• Database literacy and extensive knowledge of Microsoft Office and Excel.
• Ability to organize and prioritize multiple projects and meet deadlines.
• Strong written and verbal communication skills.
• Effective interpersonal communication skills and customer focus.
• High attention to detail with the capacity to maintain accurate records.
• Collaborative approach to problem solving.
• Takes responsibility for actions, results, and mistakes.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Act as admissions officer for assigned programs by reviewing all student documents.
• Serve as contact in GEM department providing exceptional service to students, university coordinators, other internal departments, international country offices, and IES Abroad Centers.
• Maintain student data in database and client relations management system.
• Collaborate with consulates and embassies to provide accurate visa application instructions to students and IES Abroad constituents.
• Monitor visa requirements for student travel and compile documentation to support students in navigating the visa process.
• Review student visa applications, manage batch oversight for assigned consulate(s), and provide resources, instructions, and guidance to students and colleagues.
• Communicate regularly with all constituents regarding individual students, program changes, and other updates.
• Create, manage, and review high volumes of online forms.
• In consultation with other departments, provide input for effective, easy to read, and streamlined pre‑departure content and communications to admitted students.
• Serve organization’s need for reports and analysis of enrollment data.
• Maintain orderly and confidential filing systems and record keeping.
• Regular and predictable attendance is essential for this position.
• Take on special projects, other duties, and tasks as assigned.

Skills

Data entry

Administrative support

Time management

Written communication

Verbal communication

Interpersonal skills

Attention to detail

Problem solving

Accountability

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Excel

Job description

Status: Full-time, exempt. Schedule: M-F, 8.30 a.m. – 4.30 p.m., including occasional evening and weekend work and/or seasonal travel to regional consulates/study abroad fairs as defined by the needs of the department and/or organization/position requirements. Reports to: Manager, Enrollment Management. Direct reports: None. Start date: ASAP. Location: Chicago, IL.

About Us

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations. IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF).

We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with.

Summary of Position

The Global Enrollment Management (GEM) Department serves all students who apply and/or are admitted to IES Abroad programs, and those who apply to SAF programs. The GEM Specialist role acts as the admissions officer for a portfolio of programs and is responsible for administering and moving students through the admissions process. Additionally, GEM Specialists are responsible for oversight of student visa requirements, including liaising with consular officials and other visa officers, maintenance of student visa resources, and visa application review via the ACCeSS Program.

Essential Job Responsibilities & Duties

• Act as admissions officer for assigned programs by reviewing all student documents and submitting complete applications to host institutions in a timely and accurate manner.
• Serve as contact in GEM department providing exceptional service to students, university coordinators, other internal departments, international country offices, and IES Abroad Centers.
• Maintain student data in database and client relations management system.
• Collaborate with consulates and embassies to provide accurate visa application instructions to students and IES Abroad constituents.
• Monitor visa requirements for student travel and compile documentation to support students in navigating the visa process.
• Review student visa applications, manage batch oversight for assigned consulate(s), and provide resources, instructions, and guidance to students and colleagues.
• Communicate regularly with all constituents regarding individual students, program changes, and other updates.
• Create, manage, and review high volumes of online forms.
• In consultation with other departments, provide input for effective, easy to read, and streamlined pre‑departure content and communications to admitted students.
• Serve organization’s need for reports and analysis of enrollment data.
• Maintain orderly and confidential filing systems and record keeping.
• Regular and predictable attendance is essential for this position.
• Take on special projects, other duties, and tasks as assigned.

Experience & Qualifications/Skills

• Minimum one year of data entry or administrative experience.
• Database literacy and extensive knowledge of Microsoft Office and Excel.
• Ability to organize and prioritize multiple projects and meet deadlines.
• Strong written and verbal communication skills.
• Effective interpersonal communication skills and customer focus.
• High attention to detail with the capacity to maintain accurate records.
• Collaborative approach to problem solving.
• Takes responsibility for actions, results, and mistakes.
• Bachelor’s degree or equivalent work experience.

Salary

$59,000.

Benefits

Eligible Yes. IES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found on our website: https://www.iesabroad.org/about/careers.

Equal Opportunity Employment

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity. We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.