Enrollment Manager

Global Learning Opportunities; Phoenix (AZ); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

401(k) matching

Travel opportunities

Job summary

Global Learning Opportunities, based in Phoenix, seeks an Enrollment Manager to lead outreach and advising for our study-abroad programs. You will manage inquiries, coordinate with university partners, and drive enrollment across multiple destinations.

The role emphasizes communication, relationship-building, and travel coordination, with preference for local candidates in Phoenix. A Bachelor’s degree and 2+ years in related fields are required.

Qualifications

• Bachelor’s degree required.
• 2+ years in student advising, higher education, international education, or study abroad.
• Travel, study and/or work experience overseas preferred.
• Experience with student advising, sales, or customer service.
• Strong communication across channels (phone, text, email, video).

Responsibilities

• Achieve enrollment goals for short‑term study abroad programs.
• Convert interested students into participants via calls or messages.
• Travel domestically for study abroad fairs.
• Build relationships with students across the USA to assess fit.
• Act as liaison with partner universities and campus offices.

Skills

Communication skills

Customer service

Sales

Student advising

Education

Bachelor’s degree

Two or more years experience in higher education or study abroad

Tools

Monday.com

CRM tools

Microsoft Word

Outlook

Excel

Job description

Global Learning Opportunities, based in Phoenix, is seeking to add an Enrollment Manager to our fun and talented team! We are interested in speaking with enthusiastic candidates with a passion for international travel and education about the opportunity to join us immediately!

Global Learning Opportunities organizes short-term, faculty-led, multi-destination study abroad programs focusing on a range of academic areas that are designed to provide students with their ‘first business trip abroad’ experience. GLO programs empower individuals to develop global competency using research and experience to determine trends, complexities, and opportunities for business around the world. While we have specialized in international business since our founding in 1976, our expertise has expanded far beyond business curricula. We regularly organize programs in area studies, art, communication, history, language, law, political science, and more in both traditional and virtual formats. GLO operates in over 25 different countries, giving our participants direct experience in international markets. We have operated over 700 programs in a variety of disciplines, contributing to the scholastic and personal growth of more than 35,000 alumni.

This is a full time position with preference given to applicants in Phoenix, AZ. Key responsibilities of this position include pre-program student advising, recruitment, and student support throughout the entire study abroad process. In addition, this person will act as the main correspondent with our university partners, faculty and study‑abroad offices.

Duties and Responsibilities

• Achieve monthly and term enrollment goals for our short-term study abroad programs.
• Convert interested students into program participants via phone, text, email, or video conference.
• Travel domestically to partners’ study abroad fairs in the fall and spring.
• Build personalized relationships with students all over the USA to learn about their academic and professional goals in order to determine if each student would be a good fit to attend a seminar with GLO.
• Maintain in-depth knowledge of our open‑enrollment programs and proactively discuss the components of each program in order to answer program‑related questions from students or families.
• Meeting or exceeding daily task goals while providing the highest quality of advising to your students.
• Use of our CRM (Monday.com) to manage all account information, log activities, and manage reports.
• Become an expert on GLO enrollment policies, university policies and procedures, course credit and tuition. Using provided resources, you will work closely with 15‑20 universities to become acquainted with application processes, course credit and tuition, while developing professional relationships with supporting faculty members. The enrollment manager will act as a liaison between the student, GLO, and their home institution.
• Manage outbound communication with a high quantity of students per day in organized, efficient and independent manner.
• Answering inbound phone calls and managing a wide variety of situations and needs of our partners.
• Assist parents to ensure they have all necessary information related to student travel abroad with GLO before departure. Address parent concerns over the phone, text, email or video conference in an empathetic and professional way.
• Collaborate closely with the Seminar Coordinator, Travel Manager, and Program Managers to ensure a smooth enrollment process for students while facilitating a cooperative team environment within the organization.
• Coordinate with program alumni ambassador interns at our partner universities.
• Offer advice in financial planning through a working understanding of scholarship opportunities, payment plan options, billing procedures, and other means of support.
• Assist with other duties as required, not limited to marketing, operations, outreach, social media, and general recruitment.

Minimum Qualifications

• Have a passion for international education/travel and helping students achieve their goals is essential.
• Bachelor’s degree
• Two or more years work experience in student advising, higher education, international education, study abroad, international program administration, or related areas.
• Travel, study and/or work experience overseas
• Experience with student advising, sales, or customer service.
• Strong communication skills over the phone, text messaging, email, video conferencing, and in person.
• Ability to manage high volumes of student calls during demanding recruiting and enrollment periods.
• Highly self‑motivated and goal‑oriented with a desire to grow within the larger international higher education community.
• Have a high tolerance for ambiguity and flexibility to quickly respond to changing priorities.
• Strong time management skills with the ability to think ahead, take initiative, and ask the right questions in the occasional absence of policy or procedure.
• Must be detail oriented with the ability to accurately understand and communicate all program elements and policies.
• Strong language skills in English, both written and oral.

Desired Qualifications

• Competency in one or more foreign languages
• Graduate degree
• Experience with GLO seminars
• Proficiency with Monday.com or similar CRM tools, Microsoft Word, Outlook, and Excel.

Compensation & Benefits

• Salary: $55,000 – $58,000 (commensurate with experience)
• Federal Labor Standards Act (FLSA) Status: Exempt (not eligible for overtime)
• Benefits: Healthcare, dental, and matching 401(k)
• Perks: Flexible holiday and work schedule, IATA travel card, and travel opportunities with per diem