Global Engagement Delivery Leader, ProServe

Amazon Web Services (AWS); Seattle (WA); On-site; USD 201,000 - 272,000; Full time

Job summary

Amazon Web Services, Inc. is seeking an experienced ProServe Area Delivery Leader (PADL-EM) to oversee Engagement Management delivery globally.

You will coach, guide and scale Delivery Practice Managers, drive portfolio guidance, and align Area SDTs with customer outcomes, ensuring delivery on time and within budget. The role emphasizes senior leadership, C-level collaboration, and strong partnership with ProServe Account Executives to define business outcomes and deliver successful SOWs across

Qualifications

• 10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience
• Bachelor's degree in Computer Science, Math, or a related field
• Experience leading cloud transformation projects
• Experience building and leading IT Consulting delivery teams of Engagement Managers with global Fortune 500 companies
• Experience in industries such as Health Care & Life Sciences, Telecommunications, Financial Services, Automotive and Manufacturing, Energy, Media & Entertainment, Gaming and Sports

Responsibilities

• Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams
• Ensuring delivery of best-in-class solutions for customers and partners, meeting and exceeding satisfaction targets
• Driving business development initiatives and provide portfolio guidance and oversight
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and partners to identify and define customer business outcomes
• Managing the Area P&L, optimizing team growth, performance, and utilization, ensuring on-time and within-budget delivery of customer engagements
• Serving as an escalation point for Sales and Delivery teams, engaging in pre-sales, in-flight projects, and post-implementation reviews
• Driving quality and productivity initiatives to exceed customer satisfaction targets

Skills

Leadership

Engagement Management

Portfolio guidance

Client relationships

PMP

Cloud transformation

Education

Bachelor's degree in Computer Science/Math or related field

Tools

AWS services

Well-Architected Framework

Job description

Amazon Web Services, Inc. is seeking an experienced ProServe Area Delivery Leader (PADL-EM) to oversee Engagement Management delivery globally.

You will coach, guide and scale Delivery Practice Managers, drive portfolio guidance, and align Area SDTs with customer outcomes, ensuring delivery on time and within budget. The role emphasizes senior leadership, C-level collaboration, and strong partnership with ProServe Account Executives to define business outcomes and deliver successful SOWs across