Global Engagement Delivery Leader (ProServe EM)

Amazon Web Services (AWS); Arlington (VA); On-site; USD 201,000 - 272,000; Full time

Job summary

Amazon Web Services (AWS) Professional Services is seeking a ProServe Area Delivery Leader (PADL-EM) to own global Engagement Management delivery. You will coach and lead DPMs, drive customer outcomes, and collaborate with Account Executives to maximize value and revenue while maintaining CSAT targets.

You will shape capabilities across the Engagement Management delivery practice, grow the team, optimize utilization, and ensure on-time, on-budget delivery of customer engagements.

Qualifications

• 10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience.
• Bachelor's degree in Computer Science, Math, or a related field.
• Experience leading cloud transformation projects.
• Experience building and leading IT Consulting delivery teams of Engagement Managers with global Fortune 500 companies.
• Experience in industries such as Health Care & Life Sciences, Telecommunications, Financial Services (Banking/Insurance), Automotive and Manufacturing, Energy, Media & Entertainment, Gaming and Sports.

Responsibilities

• Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams
• Ensuring delivery of best-in-class solutions for customers and partners, meeting and exceeding satisfaction targets
• Driving business development initiatives and provide portfolio guidance and oversight
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and partners to identify and define customer business outcomes
• Managing the Area P&L, optimizing team growth, performance, and utilization, ensuring on-time and within-budget delivery of customer engagements
• Serving as an escalation point for Sales and Delivery teams, engaging in pre-sales, in-flight projects, and post-implementation reviews
• Driving quality and productivity initiatives to exceed customer satisfaction targets

Skills

Leadership

Engagement Management

Strategic thinking

Stakeholder management

Cloud industry expertise

Education

Bachelor's degree in Computer Science, Math, or a related field

Job description

Amazon Web Services (AWS) Professional Services is seeking a ProServe Area Delivery Leader (PADL-EM) to own global Engagement Management delivery. You will coach and lead DPMs, drive customer outcomes, and collaborate with Account Executives to maximize value and revenue while maintaining CSAT targets.

You will shape capabilities across the Engagement Management delivery practice, grow the team, optimize utilization, and ensure on-time, on-budget delivery of customer engagements.