Global Employee Communications & Experiences Lead

Newsletter Jobs; Santa Clara (CA); Hybrid; USD 127,000 - 222,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Flexible time away plan

Family leave programs

Job summary

ServiceNow, a leader in AI-driven workflows, is seeking a Manager, Employee Communications & Experiences to connect our global workforce with culture and strategy. You’ll lead experiences and communications that align with our priorities and help employees understand where we’re headed.

You will design programs across regions, partner with Communications, ESG, Product, Marketing, and other teams, and craft AI-centered content to energize our people while measuring impact and iterating on

Qualifications

• Bachelor’s degree in English, Journalism, Public Relations, Communications, or related field.
• 6-8 years of experience in internal communications or employee engagement.
• Strong project management skills with demonstrated ability to own large, complex workstreams independently.
• Excellent written and verbal communications skills; ability to write for multiple audiences and in various formats.
• Self-starter who takes ownership without needing heavy oversight; eager to learn and jump into ambiguous situations.
• Resourceful and self-motivated; able to independently prioritize shifting workloads in a fast-paced, constantly evolving environment.

Responsibilities

• Lead global employee events tied to our integrated Cultural Moments strategy, bringing together experiences across key programs connected to our Employee Belonging Groups, Global Impact and Sustainability priorities, product launches, and other moments that matter to our employees and business.
• Shape communications strategies for milestone company experiences, including our quarterly town hall, SNL: ServiceNow Live, annual Employee Kickoff, and other global moments—building narratives and engagement strategies that connect employees to our company strategy and priorities.
• Create global employee engagement campaigns that turn company initiatives into compelling opportunities for employees to participate, connect, and take action.
• Support live events on site, leaning in with the team that makes the magic happen for our employees.
• Bring our AI story to life for employees, developing fresh, AI-centered content and campaigns that build understanding, excitement, and momentum around this critical area of our business.
• Connect the dots across teams and initiatives, partnering with stakeholders across Communications, Employee Belonging, ESG, Product, Marketing, and other functions to create cohesive employee experiences.
• Turn strategy into execution, owning programs from initial concept and planning through launch, measurement, and iteration while keeping partners aligned along the way.
• Experiment with new ways to engage our people, bringing curiosity and creativity to how we use content, channels, experiences, and emerging technology to reach a global workforce.
• Measure what works and keep making it better, using employee insights, engagement data, and feedback to evolve strategies and strengthen the impact of our programs.
• Learn, grow, and contribute to the team, building your expertise while collaborating with a team that's constantly looking for smarter, more creative ways to connect and engage our people.

Skills

Project management

Strong communication

Storytelling

Cross-functional collaboration

Self-starter

Prioritization in fast-paced env

Education

Bachelor’s degree in English, Journalism, Public Relations, Communications, or related field

Job description

ServiceNow, a leader in AI-driven workflows, is seeking a Manager, Employee Communications & Experiences to connect our global workforce with culture and strategy. You’ll lead experiences and communications that align with our priorities and help employees understand where we’re headed.

You will design programs across regions, partner with Communications, ESG, Product, Marketing, and other teams, and craft AI-centered content to energize our people while measuring impact and iterating on