Employee Communications Mgr

Newsletter Jobs; Santa Clara (CA); Hybrid; USD 127,000 - 222,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Flexible time away plan

Family leave programs

Job summary

ServiceNow, a leader in AI-driven workflows, is seeking a Manager, Employee Communications & Experiences to connect our global workforce with culture and strategy. You’ll lead experiences and communications that align with our priorities and help employees understand where we’re headed.

You will design programs across regions, partner with Communications, ESG, Product, Marketing, and other teams, and craft AI-centered content to energize our people while measuring impact and iterating on

Qualifications

• Bachelor’s degree in English, Journalism, Public Relations, Communications, or related field.
• 6-8 years of experience in internal communications or employee engagement.
• Strong project management skills with demonstrated ability to own large, complex workstreams independently.
• Excellent written and verbal communications skills; ability to write for multiple audiences and in various formats.
• Self-starter who takes ownership without needing heavy oversight; eager to learn and jump into ambiguous situations.
• Resourceful and self-motivated; able to independently prioritize shifting workloads in a fast-paced, constantly evolving environment.

Responsibilities

• Lead global employee events tied to our integrated Cultural Moments strategy, bringing together experiences across key programs connected to our Employee Belonging Groups, Global Impact and Sustainability priorities, product launches, and other moments that matter to our employees and business.
• Shape communications strategies for milestone company experiences, including our quarterly town hall, SNL: ServiceNow Live, annual Employee Kickoff, and other global moments—building narratives and engagement strategies that connect employees to our company strategy and priorities.
• Create global employee engagement campaigns that turn company initiatives into compelling opportunities for employees to participate, connect, and take action.
• Support live events on site, leaning in with the team that makes the magic happen for our employees.
• Bring our AI story to life for employees, developing fresh, AI-centered content and campaigns that build understanding, excitement, and momentum around this critical area of our business.
• Connect the dots across teams and initiatives, partnering with stakeholders across Communications, Employee Belonging, ESG, Product, Marketing, and other functions to create cohesive employee experiences.
• Turn strategy into execution, owning programs from initial concept and planning through launch, measurement, and iteration while keeping partners aligned along the way.
• Experiment with new ways to engage our people, bringing curiosity and creativity to how we use content, channels, experiences, and emerging technology to reach a global workforce.
• Measure what works and keep making it better, using employee insights, engagement data, and feedback to evolve strategies and strengthen the impact of our programs.
• Learn, grow, and contribute to the team, building your expertise while collaborating with a team that's constantly looking for smarter, more creative ways to connect and engage our people.

Skills

Project management

Strong communication

Storytelling

Cross-functional collaboration

Self-starter

Prioritization in fast-paced env

Education

Bachelor’s degree in English, Journalism, Public Relations, Communications, or related field

Job description

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

If you're energized by shaping culture, telling stories that matter, and creating moments that connect employees to where we're going as a company, this is your role. As a Manager, Employee Communications & Experiences, you'll help bring some of ServiceNow's most important experiences, stories, and priorities to life for our global employee community.

You’ll lead experiences and communications strategies that connect our people to our culture and business—from the moments that celebrate who we are to the company milestones shaping where we're headed next. You'll work across teams and geographies, bringing together great storytelling, creative thinking, and thoughtful employee experiences to drive understanding, connection, and action.

You’ll report to the Director, Employee Communications & Experiences. This is a highly collaborative role with plenty of room to learn, grow, experiment, and innovate—and an opportunity to make an impact on how employees experience ServiceNow.

What you’ll get to do in this role:

• Lead global employee events tied to our integrated Cultural Moments strategy, bringing together experiences across key programs connected to our Employee Belonging Groups, Global Impact and Sustainability priorities, product launches, and other moments that matter to our employees and business.
• Shape communications strategies for milestone company experiences, including our quarterly town hall, SNL: ServiceNow Live, annual Employee Kickoff, and other global moments—building narratives and engagement strategies that connect employees to our company strategy and priorities.
• Create global employee engagement campaigns that turn company initiatives into compelling opportunities for employees to participate, connect, and take action.
• Support live events on site, leaning in with the team that makes the magic happen for our employees.
• Bring our AI story to life for employees, developing fresh, AI-centered content and campaigns that build understanding, excitement, and momentum around this critical area of our business.
• Connect the dots across teams and initiatives, partnering with stakeholders across Communications, Employee Belonging, ESG, Product, Marketing, and other functions to create cohesive employee experiences.
• Turn strategy into execution, owning programs from initial concept and planning through launch, measurement, and iteration while keeping partners aligned along the way.
• Experiment with new ways to engage our people, bringing curiosity and creativity to how we use content, channels, experiences, and emerging technology to reach a global workforce.
• Measure what works and keep making it better, using employee insights, engagement data, and feedback to evolve strategies and strengthen the impact of our programs.
• Learn, grow, and contribute to the team, building your expertise while collaborating with a team that's constantly looking for smarter, more creative ways to connect and engage our people.

Qualifications

• Bachelor’s degree in English, Journalism, Public Relations, Communications, or related field
• 6-8 years of experience in internal communications or employee engagement
• Strong project management skills with demonstrated ability to own large, complex workstreams independently
• Excellent written and verbal communications skills; ability to write for multiple audiences and in various formats
• Self-starter who takes ownership without needing heavy oversight; eager to learn and jump into ambiguous situations
• Resourceful and self-motivated; able to independently prioritize shifting workloads in a fast-paced, constantly evolving environment

For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.