Global Education Administrative Senior Coordinator

Ohio State University; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

The Ohio State University is seeking a Global Education Administrative Senior Coordinator within International Affairs | Education Abroad Administration in Columbus. The role supports global engagement by handling customer service, processing fees and awards, maintaining documentation, and assisting with risk management for students, faculty and staff involved in abroad programs.

Reporting to the Global Education Systems Analyst, you will work with internal and external stakeholders to ensure

Qualifications

• High School diploma or GED required.
• 2 years of relevant experience required.
• 1 year in customer service or communications, including analyzing & interpreting information.
• 1 year of experience in operation of computers and related peripheral equipment.
• Knowledge of Microsoft Office suite.
• Strong attention to detail.

Responsibilities

• Maintaining process documentation in the Global Education application system.
• Overseeing the assessment, payment instructions, and removal of fees for Global Education programs.
• Assisting the Lead Global Education Systems Analyst and Global Education Systems Analyst in monitoring workflow accuracy.
• Performing data cleaning and maintenance for student program records.
• Maintaining course enrollment permission groups for Global Education courses.
• Supporting the Global Education scholarship awarding process.
• Managing administrative inboxes and responding to inquiries from stakeholders.
• Contributing to a collaborative hybrid work environment with high-quality customer service.

Skills

Customer service

Communication

Attention to detail

Education

High School diploma or GED

Bachelor's or equivalent combination of education/experience

Tools

Microsoft Office Suite

Job description

Job Title:

Global Education Administrative Senior Coordinator

Department:

International Affairs | Education Abroad Administration

This position resides within the Systems and Administration Team, a unit within the Global Education Office, and supports Ohio State's global engagement efforts by providing customer service, processing fees and awards, maintaining documentation, and supporting risk management services for students, faculty, and staff participating in global education experiences. The Systems and Administration Team is led by the Lead Global Education Systems Analyst, and this position reports directly to the Global Education Systems Analyst. The role works collaboratively with internal and external stakeholders to ensure the effective administration of Global Education programs and services while maintaining a strong student-first approach.

Duties include providing services to students and the Global Education team with a strong student-first approach, including:

• Maintaining process documentation in the Global Education application system for Ohio State-approved Global Education programs and travel registration applications.
• Overseeing the assessment, payment instructions, and removal, as appropriate, of fees associated with Global Education programs.
• Assisting the Lead Global Education Systems Analyst and Global Education Systems Analyst in monitoring the accuracy of Global Education application workflows.
• Performing data cleaning and maintenance activities to ensure the accuracy and integrity of student program records.
• Maintaining course enrollment permission groups for Global Education courses.
• Supporting the Global Education scholarship awarding process.
• Managing administrative inboxes and responding to inquiries from internal and external stakeholders to facilitate the effective processing of Global Education applications.
• Contributing to a collaborative hybrid work environment while delivering high-quality customer service and operational support.

Required Qualifications/Experience:

• High School diploma or GED.
• 2 years of relevant experience required.
• 1 years' experience in customer service or communications, including analyzing & interpreting information
• 1 years' experience in operation of computers and related peripheral equipment
• knowledge of Microsoft suite
• Strong attention to detail.

Desired Qualifications/Experience:

• Bachelor's or equivalent combination of education/experience
• Desired candidate has an interest in International Education
• Experience resolving complex issues
• Comfortable interfacing with multiple information systems
• Possesses strong communication skills when working with different teams and stakeholders
• Able to manage shifting priorities in a fast-paced environment
• Comfortable working independently as well as across multiple teams

Additional Information:

The target hiring range for this job profile is $18.37 - $26.00. The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

Function: Academic Administration

Subfunction: International Programs

Band: Technical

Level: 3

Location:

Enarson Classroom Building (0072)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.