Global EdTech Customer Success Manager: Growth & Renewals

Kami; Utah; On-site; USD 65,000 - 90,000; Full time

Job summary

Kami, a leading digital classroom platform, is seeking a Customer Success Manager to drive satisfaction and revenue across Kami, Companion, and Book Creator. You will manage key accounts, build success plans, and ensure renewals and expansion across districts.

You will engage customers worldwide via email, calls, video, and social channels, collaborating with sales, marketing, and product teams to deliver measurable learning outcomes and long-term partnerships.

Qualifications

• 3+ years in customer success or account management.
• Experience in fast-growing, high-energy environments.
• Ability to educate customers and influence stakeholder decisions.

Responsibilities

• Serve as trusted resource for key accounts across Kami products.
• Drive adoption, retention, and expansion with success plans.
• Interact with customers worldwide via email, calls, video, and social media.
• Build and manage stakeholder relationships to raise district awareness.
• Meet renewal and seat expansion targets.
• Collaborate with sales, marketing and product on onboarding and renewal journeys.
• Provide feedback to leadership for process improvements.
• Help curate success stories from districts.

Skills

Customer success

Account management

Educating customers

Consultative selling

Communication skills

Self-motivation

Education

Bachelor's degree or equivalent

Job description

Kami, a leading digital classroom platform, is seeking a Customer Success Manager to drive satisfaction and revenue across Kami, Companion, and Book Creator. You will manage key accounts, build success plans, and ensure renewals and expansion across districts.

You will engage customers worldwide via email, calls, video, and social channels, collaborating with sales, marketing, and product teams to deliver measurable learning outcomes and long-term partnerships.