Global E‑commerce Safety Communications Lead

TikTok; New York (NY); On-site; USD 122,000 - 209,000; Full time

Job summary

TikTok is seeking a creative communications professional to support the Trust & Safety storytelling around TikTok Shop. You will develop and execute global campaigns that clearly communicate safety commitments to a worldwide audience.

This role partners with Product, Trust and Safety, Legal, and Public Policy, and requires turning complex technical issues into accessible narratives while coordinating across time zones.

Qualifications

• Bachelor's degree or higher is required.
• 5+ years of experience in communications.
• Experience managing large-scale, multi-market campaigns from concept to execution.
• Outstanding verbal and written communication skills.
• Experience in a press office or handling crisis communications.
• Strong organizational skills with ability to manage multiple high-stakes projects.

Responsibilities

• Global Campaign Strategy: Develop and execute communications campaigns that build brand trust and highlight our commitment to safety TikTok Shop.
• Proactive Storytelling: Create blog posts, media pitches, and launch materials to amplify global announcements regarding our e-commerce initiatives.
• Media Relations: Act as a primary contact for media on safety related issues, and train spokespeople for interviews, panel events and presentations.
• Cross-Functional Counsel: Provide communications guidance and approvals to teams across the business, helping to communicate our commitment to safety across some other monetized products.
• Crisis & Issue Management: Support the press office in managing media inquiries and communications regarding regulatory developments or policy escalations related to TikTok Shop

Skills

5+ years of experience in comms

Experience managing large-scale multi‑

Outstanding verbal and written comms

Strong organizational skills

Crisis communications experience

Education

Bachelor's degree or higher

Job description

TikTok is seeking a creative communications professional to support the Trust & Safety storytelling around TikTok Shop. You will develop and execute global campaigns that clearly communicate safety commitments to a worldwide audience.

This role partners with Product, Trust and Safety, Legal, and Public Policy, and requires turning complex technical issues into accessible narratives while coordinating across time zones.