Global E‑Commerce Operations Leader

Amphenol Communications Solutions; Village of Endicott (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Amphenol Communications Solutions (ACS) in Endicott, NY is seeking an Operations Manager to lead strategic and day-to-day execution across our Cables on Demand team located in Endicott, NY.

We are looking for a driven leader to scale the business, strengthen operational discipline, and deliver an exceptional customer experience built on speed, quality, and reliability. The ideal candidate thrives in a fast-paced environment and brings strong operational leadership and commercial awareness.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5 to 7 years of leadership experience in operations, business management, or e-commerce.
• Strong understanding of e-commerce operations, distribution and logistics, and customer experience strategy.
• Proven ability to lead cross-functional teams in a fast-paced environment.
• Proficiency in Microsoft Office and Dynamics GP; experience with EDI, tax, and shipping software preferred.
• Strong analytical, problem-solving, negotiation, and contract management skills.
• Experience partnering with legal teams on contracts, compliance, and risk management.

Responsibilities

• Lead business unit strategy, planning, and operational execution aligned with company objectives.
• Own the full customer lifecycle, from order placement through fulfillment and post-sale support.
• Establish, track, and report on KPIs to drive supplier performance, operational efficiency, and customer satisfaction.
• Develop and manage budgets, forecasts, staffing plans, and performance goals.
• Oversee daily operations across sales, purchasing, warehouse, planning, and call center functions.
• Improve inventory accuracy, fulfillment speed, supplier reliability, and overall cost efficiency.
• Lead execution of promotions, newsletters, and digital marketing initiatives in coordination with sales and marketing.
• Ensure process consistency, quality control, and strong system integration across departments.
• Build, coach, and develop cross-functional teams with a culture of accountability and continuous improvement.
• Implement cross-training initiatives to increase flexibility and bench strength.
• Drive employee engagement, performance management, and professional development.
• Partner with legal on contracts, NDAs, and service agreements.
• Negotiate vendor terms and manage supplier performance to achieve cost, quality, and service targets.
• Ensure compliance with company policies and mitigate operational, legal, and financial risks.
• Oversee Microsoft Dynamics GP and integrated platforms including EDI, shipping, and tax systems.
• Collaborate with IT on system upgrades, troubleshooting, integrations, and process automation.
• Identify and implement technology improvements that enhance efficiency and scalability.
• Manage international supplier relationships with a focus on cost, quality, and on-time delivery.
• Coordinate product updates and operational requirements across global teams to ensure seamless execution.

Skills

Leadership

E-commerce operations

Customer experience strategy

Education

Bachelor's degree

Tools

Microsoft Office

Dynamics GP

EDI integration

Shipping software

Tax systems

Job description

Amphenol Communications Solutions (ACS) in Endicott, NY is seeking an Operations Manager to lead strategic and day-to-day execution across our Cables on Demand team located in Endicott, NY.

We are looking for a driven leader to scale the business, strengthen operational discipline, and deliver an exceptional customer experience built on speed, quality, and reliability. The ideal candidate thrives in a fast-paced environment and brings strong operational leadership and commercial awareness.