E-Commerce Operations Leader: Fast-Growth & Customer Focus

Amphenol Corporation

Village of Endicott (NY)

On-site

USD 90,000 - 120,000

Full time

6 days ago

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Job summary

Amphenol Corporation is seeking an E-Commerce Operations Manager in Endicott, NY to lead the Cables on Demand team. This role oversees sales, production, warehouse, customer service, and systems to scale the business with speed, quality, and reliability.

The ideal candidate brings strong operational leadership and a continuous improvement mindset. The position drives KPIs, budgets, and cross-functional collaboration across global teams, ensuring an exceptional customer experience from order to

Qualifications

Bachelor's degree or equivalent combination of education and experience.
5 to 7 years of leadership experience in operations, business management, or e-commerce.
Strong understanding of e-commerce operations and logistics.
Ability to lead cross-functional teams in a fast-paced environment.

Responsibilities

Lead business unit strategy, planning, and operational execution aligned with company objectives.
Own the full customer lifecycle, from order placement through fulfillment and post-sale support.
Establish, track, and report on KPIs to drive supplier performance, operational efficiency, and customer satisfaction.
Develop and manage budgets, forecasts, staffing plans, and performance goals.
Oversee daily operations across sales, purchasing, warehouse, planning, and call center functions.
Improve inventory accuracy, fulfillment speed, supplier reliability, and overall cost efficiency.
Lead execution of promotions, newsletters, and digital marketing initiatives in coordination with sales and marketing.