E-Commerce Operations Manager

Amphenol ICC; Village of Endicott (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation

Sick leave

Personal days

Paid holidays

Life insurance

Short/long term disability

401K matching

Job summary

Amphenol Communications Solutions, a division of Amphenol Corporation, is seeking an experienced E-Commerce Operations Manager for the Cables on Demand unit in Endicott, NY. You will lead the cross-functional teams spanning sales, production, warehouse, customer service, and systems to deliver a fast, reliable customer experience.

The ideal candidate will drive growth, implement disciplined operations, and govern KPIs, budgets, and staffing while collaborating with Legal, IT, and suppliers.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5–7 years of leadership experience in operations or e-commerce.
• Strong understanding of e-commerce operations, distribution and logistics.
• Proven ability to lead cross-functional teams in fast-paced settings.
• Proficiency with Dynamics GP; experience with EDI and shipping software preferred.
• Strong analytical, negotiation, and contract management skills.

Responsibilities

• Lead business unit strategy, planning, and operational execution aligned with company objectives.
• Own the full customer lifecycle from order placement through fulfillment and post-sale support.
• Establish, track, and report KPIs to drive supplier performance, efficiency, and customer satisfaction.
• Develop and manage budgets, forecasts, staffing plans, and performance goals.
• Oversee daily operations across sales, purchasing, warehouse, planning, and call center.
• Improve inventory accuracy, fulfillment speed, and supplier reliability; drive cost efficiency.
• Lead promotions and digital communications in coordination with sales and marketing.
• Ensure process consistency, quality control, and system integration across departments.
• Build and develop cross-functional teams with a culture of accountability.
• Drive training, performance management, and professional development.

Skills

Leadership

Strategic planning

Cross-functional collaboration

Analytical thinking

Negotiation

Customer experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Dynamics GP

EDI software

Shipping software

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: E-Commerce Operations Manager

Location: Endicott, NY

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking an Operations Manager to join our Cables on Demand team located in Endicott, NY.

Amphenol Cables on Demand is a fast-growing, high-mix, low-volume custom cable manufacturer serving customers through a dynamic e-commerce platform. We are seeking a driven Operations Manager to lead strategic and day-to-day execution across our sales, production, warehouse, customer service, and systems functions.

This leader will play a critical role in scaling the business, strengthening operational discipline, and delivering an exceptional customer experience built on speed, quality, and reliability. The ideal candidate thrives in a fast-paced environment and brings strong operational leadership, commercial awareness, and a continuous improvement mindset.

RESPONSIBILITIES:

Strategic and Business Leadership

• Lead business unit strategy, planning, and operational execution aligned with company objectives
• Own the full customer lifecycle, from order placement through fulfillment and post-sale support
• Establish, track, and report on KPIs to drive supplier performance, operational efficiency, and customer satisfaction
• Develop and manage budgets, forecasts, staffing plans, and performance goals

Operational Excellence

• Oversee daily operations across sales, purchasing, warehouse, planning, and call center functions
• Improve inventory accuracy, fulfillment speed, supplier reliability, and overall cost efficiency
• Lead execution of promotions, newsletters, and digital marketing initiatives in coordination with sales and marketing
• Ensure process consistency, quality control, and strong system integration across departments

Team Leadership and Development

• Build, coach, and develop cross-functional teams with a culture of accountability and continuous improvement
• Implement cross-training initiatives to increase flexibility and bench strength
• Drive employee engagement, performance management, and professional development

Vendor, Contract, and Risk Management

• Partner with legal on contracts, NDAs, and service agreements
• Negotiate vendor terms and manage supplier performance to achieve cost, quality, and service targets
• Ensure compliance with company policies and mitigate operational, legal, and financial risks

Technology and Systems Management

• Oversee Microsoft Dynamics GP and integrated platforms including EDI, shipping, and tax systems
• Collaborate with IT on system upgrades, troubleshooting, integrations, and process automation
• Identify and implement technology improvements that enhance efficiency and scalability

Global Supply Chain Leadership

• Manage international supplier relationships with a focus on cost, quality, and on-time delivery
• Coordinate product updates and operational requirements across global teams to ensure seamless execution

QUALIFICATIONS:

• Bachelor's degree or equivalent combination of education and experience
• 5 to 7 years of leadership experience in operations, business management, or e-commerce
• Strong understanding of e-commerce operations, distribution and logistics, and customer experience strategy
• Proven ability to lead cross-functional teams in a fast-paced environment
• Proficiency in Microsoft Office and Dynamics GP; experience with EDI, tax, and shipping software preferred
• Strong analytical, problem-solving, negotiation, and contract management skills
• Experience partnering with legal teams on contracts, compliance, and risk management

The base salary range for this position is $90,000 - $120,000 USD annually. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K.

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/