Global E‑commerce Client Success Lead

Global-e Online Ltd.; Northern, New York (KY, NY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Global-e Online Ltd. is seeking a Client Success Manager in New York to drive retention and revenue growth for a portfolio of North American clients. You will build strategic relationships and deliver insights that help customers scale their global eCommerce operations.

Work with cross‑functional teams to align product and marketing initiatives with client needs, conduct business reviews, and identify opportunities for expansion with senior executives and key stakeholders.

Qualifications

• Bachelor's degree; MBA preferred.
• 2+ years of experience in client success or related field.
• Strong analytical, business and financial experience.
• Proven ability to manage multiple accounts and interact with C-level executives.
• Excellent written and verbal communication; strong organizational skills.

Responsibilities

• Develop and nurture relationships with key accounts across NA.
• Act as trusted advisor to C-level executives on growth strategies.
• Manage analytics and reporting to reveal international performance and opportunities.
• Drive revenue growth and improve customer satisfaction through proactive delivery.
• Lead data-driven market strategies to generate incremental revenue.
• Collaborate with product, marketing and sales teams on global initiatives.
• Monitor account plans and adjust actions to meet client needs.
• Prepare and conduct business reviews to identify expansion opportunities.

Skills

Analytical skills

Communication skills

Account management

Problem solving

Team collaboration

Business acumen

Multi-account management

Education

Bachelor's degree

MBA (advantage)

Tools

SEO/SEM knowledge

Analytics tools

CRM systems

Job description

Global-e Online Ltd. is seeking a Client Success Manager in New York to drive retention and revenue growth for a portfolio of North American clients. You will build strategic relationships and deliver insights that help customers scale their global eCommerce operations.

Work with cross‑functional teams to align product and marketing initiatives with client needs, conduct business reviews, and identify opportunities for expansion with senior executives and key stakeholders.