Client Success Manager

Global-e Online Ltd.; Northern, New York (KY, NY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Global-e Online Ltd. is seeking a Client Success Manager in New York to drive retention and revenue growth for a portfolio of North American clients. You will build strategic relationships and deliver insights that help customers scale their global eCommerce operations.

Work with cross‑functional teams to align product and marketing initiatives with client needs, conduct business reviews, and identify opportunities for expansion with senior executives and key stakeholders.

Qualifications

• Bachelor's degree; MBA preferred.
• 2+ years of experience in client success or related field.
• Strong analytical, business and financial experience.
• Proven ability to manage multiple accounts and interact with C-level executives.
• Excellent written and verbal communication; strong organizational skills.

Responsibilities

• Develop and nurture relationships with key accounts across NA.
• Act as trusted advisor to C-level executives on growth strategies.
• Manage analytics and reporting to reveal international performance and opportunities.
• Drive revenue growth and improve customer satisfaction through proactive delivery.
• Lead data-driven market strategies to generate incremental revenue.
• Collaborate with product, marketing and sales teams on global initiatives.
• Monitor account plans and adjust actions to meet client needs.
• Prepare and conduct business reviews to identify expansion opportunities.

Skills

Analytical skills

Communication skills

Account management

Problem solving

Team collaboration

Business acumen

Multi-account management

Education

Bachelor's degree

MBA (advantage)

Tools

SEO/SEM knowledge

Analytics tools

CRM systems

Job description

Client Success Manager

• Sales
• United States, New York, NY

Global-e (Nasdaq:GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast‑moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

We are looking for a Client Success Manager to ensure the long‑term success of our clients in North America. This candidate will be responsible for achieving the sales retention and revenue growth, as well as increase conversion and enhance customer satisfaction set forth by management.

The client success manager will be responsible for developing long‑term relationships with his/her portfolio of assigned clients connecting with key business executives and stakeholders. The client success manager will provide clients with strategic insights based on their performances and market data trends and liaise between clients and cross‑functional internal teams to ensure the timely and successful delivery according to the clients’ needs.

Responsibilities

• Responsible for the international eCommerce sales growth and client retention all while balancing world‑class client satisfaction results
• Develop a trusted advisor relationship with key accounts, mainly with C-levels
• Manage analytics and reporting to provide more visibility into international business performances and growth opportunities to
• Improve eCommerce revenue growth through customer satisfaction and improving responsiveness by anticipating customer needs
• Actively leverage data in order to develop market leading strategies which will drive significant incremental revenue growth to key accounts
• Work with senior executives at leading retailers to strategically build, launch and execute on global growth strategies and marketing decisions
• Act as an internal stakeholder for product enhancement initiatives vital to key accounts cross border long term success
• Monitor the execution of the account plan and take corrective actions as needed
• Schedule and conduct business reviews to identify key opportunities for growth by making strategic recommendations leveraging data

Requirements

• Bachelor's Degree preferred, MBA an advantage
• 2+ years' experience
• Strong analytical skills
• Strong business and financial experience
• Ability to work effectively as part of a team and independently
• Ability to effectively solve problems
• Creative and able to adapt quickly to change
• Strong written and verbal communication skills
• Strong organization and time management
• Proven abilities to manage multiple accounts at a timeFamiliar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategies
• Proven track record of exceeding expectations
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Compensation: $65,000/yr -$95,000/yr

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.