Global E‑commerce Client Success Strategist

Global-e; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Global-e is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands to sell worldwide with localized experiences across markets.

We are seeking a Client Success Manager to drive North America client success by boosting retention and revenue, and by transforming market data into strategic actions with cross-functional collaboration and executive engagement.

Qualifications

• Bachelor’s Degree preferred, MBA an advantage
• 2+ years’ experience
• Strong analytical skills
• Strong business and financial experience
• Ability to work effectively as part of a team and independently
• Ability to effectively solve problems
• Creative and able to adapt quickly to change
• Strong written and verbal communication skills
• Strong organization and time management
• Proven abilities to manage multiple accounts at a time
• Familiar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategies
• Proven track record of exceeding expectations
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Responsibilities

• Responsible for international eCommerce sales growth and client retention while balancing world-class client satisfaction results
• Develop a trusted advisor relationship with key accounts, mainly with C-levels
• Manage analytics and reporting to provide more visibility into international business performances and growth opportunities
• Improve eCommerce revenue growth through customer satisfaction and responsiveness
• Leverage data to develop market-leading strategies driving incremental revenue
• Collaborate with senior executives at leading retailers to build, launch and execute global growth strategies
• Act as an internal stakeholder for product enhancement initiatives vital to key accounts cross border long-term success
• Monitor execution of the account plan and take corrective actions
• Schedule and conduct business reviews to identify key opportunities leveraging data

Skills

Analytical skills

Business & financial experience

Communication skills

Time management

Problem solving

Team collaboration

Client relationship management

C-level communication

Education

Bachelor’s Degree

MBA

Tools

SEO

SEM

Social media

Targeted display

Mobile marketing

Video marketing

Job description

Global-e is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands to sell worldwide with localized experiences across markets.

We are seeking a Client Success Manager to drive North America client success by boosting retention and revenue, and by transforming market data into strategic actions with cross-functional collaboration and executive engagement.