Cust Service/Data Entry Coordinator

PSA BDP; York (York County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full benefits

401(k) matching

Tuition reimbursement

Casual dress

Job summary

PSA BDP is seeking a Documentation Coordinator to support international shipping documentation for staff and clients. The role includes retrieval, status reporting, auditing, and filing of trade transactions, ensuring accuracy and compliance.

The ideal candidate has a high school diploma and at least one year of customer service experience, with strong communication and organizational skills. The position offers full benefits and a casual dress environment.

Qualifications

• At least one year of experience in a customer service role.
• Experience in an office environment preferred.
• Ability to learn computer programs.

Responsibilities

• Ensure communications are neat, professionally, accurately, and timely.
• Ensure all documentation complies with customer and government requirements/special instructions.
• Complete final inspection for accuracy of documentation received, ensuring that charges and fields are correct and inclusive according to account coordinator’s instructions.
• Document, maintain and update work processes/procedures as they relate to each customer account.
• Keep regular communication with office personnel on obstacles preventing timely processing of documentation.

Skills

Customer service

Communication skills

Organization

Attention to detail

Teamwork / collaboration

Education

High School Diploma or GED

Job description

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Description

The Documentation Coordinator will provide general support functions of international shipping documentation for our staff and clients. This process includes documentation retrieval, communication status reporting, auditing, and filing of international trade transactions.

Responsibilities

• Ensure that all communications are completed neatly, professionally, accurately, and error-free, with all current information in proper order and within corporate standards for timeliness.
• Ensure all documentation is within compliance to customer and government requirements/special instructions.
• Complete final inspection for accuracy of documentation received, ensuring that all charges and fields are correct and inclusive according to account coordinator’s instructions.
• Document, maintain and update work processes/procedures as they relate to each customer account.
• Keep regular communication with office personnel on obstacles preventing timely processing of documentation.

Job Requirements

• A High School Diploma/GED is required.
• Candidate must have at least one (1) year of work experience in a customer service function.
• Previous experience working in an office environment is strongly desired.
• Must be able to work in a fast paced environment.
• Good communication and organization skills and a strong attention to detail are required.
• The ability to work on a team and leadership experience is strongly desired.
• Candidate should have the ability to learn various computer programs.

Please note: There is no relocation or immigration assistance associated with this opening.

Compensation based on experience. We offer a very competitive salary.

• full benefits
• matching 401(k)
• tuition reimbursement
• casual dress environment

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