GLOBAL DIRECTOR OPERATIONS

Compass Group USA; New York (NY); On-site; USD 144,000 - 196,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Compass Group, in partnership with Rapport Guest Services, is seeking an exceptional Global Director of Operations to lead and transform reception and conference services across 14 high‑profile locations worldwide.

This is a senior leadership role offering a platform to define world‑class hospitality at scale, influence client strategy, and develop future leaders across the United States, India, and the United Kingdom.

Qualifications

• Global operations leadership experience.
• Strategic planning across multiple countries (US, India, UK).
• Strong people leadership and coaching capabilities.

Responsibilities

• Set and execute a bold global strategy for reception and conference services across the U.S., India, and UK.
• Elevate service delivery to a best-in-class, hospitality-led experience.
• Lead, coach, and empower a diverse, international team of managers and front-line professionals.
• Deliver impactful business reviews and evolve services to exceed expectations.
• Own operational and financial performance across all locations.

Skills

Global operations leadership

Strategic planning

People leadership

Client relationship management

Job description

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GLOBAL DIRECTOR OPERATIONS

Salary:$160000 - $180000 / year

Other Forms of Compensation: bonus

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Shape the Future of Workplace Hospitality on a Global Stage

Compass Group, in partnership with Rapport Guest Services, is seeking an exceptional Global Director of Operations to lead and transform reception and conference services across 14 dynamic, high‑profile locations worldwide.

This is more than an operations role, it’s an opportunity to define what world‑class hospitality looks like at scale, influence global service strategy, and leave a lasting mark on the workplace experience for thousands of guests and employees every day for one of our premier clients.

If you are a visionary leader who thrives in fast‑paced, client‑driven environments and is passionate about delivering unforgettable service experiences, this is your platform to lead, innovate, and inspire.

Location:New York City with global oversight across the United States, India, and the United Kingdom

Lead with Vision

• Set and execute a bold global strategy for reception and conference services across the U.S., India, and UK
• Elevate service delivery to a best‑in‑class, hospitality‑led experience that sets new industry benchmarks
• Drive consistency while embracing regional nuances and cultural excellence
• Lead, coach, and empower a diverse, international team of managers and front‑line professionals
• Build a culture where service excellence, innovation, and people‑first leadership
• Develop future leaders and create clear pathways for growth and succession

Own the Client Experience

• Act as a trusted advisor and strategic partner to senior client stakeholders
• Deliver impactful business reviews and continuously evolve services to exceed expectations

Drive Performance & Growth

• Own operational and financial performance across all locations, balancing excellence with efficiency
• Identify opportunities to enhance service, optimize costs, and expand scope
• Play a key role in retention, innovation, and growth initiatives
• Introduce forward‑thinking ideas, technology, and service enhancements that redefine guest experience
• Continuously raise the bar transforming traditional reception and conference services into seamless, elevated experiences

Why This Role Stands Out

• Global Impact:Lead operations across three countries and 14 locations
• High Visibility:Partner with senior leadership and key clients
• Career‑Defining Scope:Shape and standardize service on an international scale
• Innovation‑Driven:Bring new ideas to life in a forward‑thinking environment
• People‑First Culture:Be part of Rapport’s renowned hospitality ethos within Compass Group

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug‑free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group