GLOBAL DIRECTOR OPERATIONS

Rapport Guest Services; New York (NY); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Flexible Spending Accounts (FSAs)

Job summary

Rapport Guest Services, a division of FLIK Hospitality Group, is seeking a Global Director of Operations based in New York City. This role involves leading reception and conference services across the United States, India, and the United Kingdom, influencing global hospitality standards.

The ideal candidate will have extensive experience in hospitality operations, and a passion for delivering exceptional service while leading high-performing teams. Enjoy a comprehensive benefits package.

Qualifications

• Proven experience leading operations at a global level.
• Deep understanding of hospitality and event management.
• Ability to drive results and inspire teams.

Responsibilities

• Lead and transform reception and conference services globally.
• Set a bold global strategy across multiple locations.
• Drive service excellence and operational efficiency.

Skills

Leadership

Service Excellence

Strategic Thinking

Team Building

Operational Management

Education

Bachelor's Degree or equivalent

Job description

Rapport

Salary: $160000 - $180000 / year

Other Forms of Compensation: bonus

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Shape the Future of Workplace Hospitality on a Global Stage

Compass Group, in partnership with Rapport Guest Services, is seeking an exceptional Global Director of Operations to lead and transform reception and conference services across 14 dynamic, high‑profile locations worldwide.

This is more than an operations role, it’s an opportunity to define what world‑class hospitality looks like at scale, influence global service strategy, and leave a lasting mark on the workplace experience for thousands of guests and employees every day for one of our premier clients.

If you are a visionary leader who thrives in fast‑paced, client‑driven environments and is passionate about delivering unforgettable service experiences, this is your platform to lead, innovate, and inspire.

Location: New York City with global oversight across the United States, India, and the United Kingdom

Lead with Vision

• Set and execute a bold global strategy for reception and conference services across the U.S., India, and UK
• Elevate service delivery to a best‑in‑class, hospitality‑led experience that sets new industry benchmarks
• Drive consistency while embracing regional nuances and cultural excellence

Inspire High‑Performing Teams

• Lead, coach, and empower a diverse, international team of managers and front‑line professionals
• Build a culture where service excellence, innovation, and people‑first leadership
• Develop future leaders and create clear pathways for growth and succession

Own The Client Experience

• Act as a trusted advisor and strategic partner to senior client stakeholders
• Deliver impactful business reviews and continuously evolve services to exceed expectations

Drive Performance & Growth

• Own operational and financial performance across all locations, balancing excellence with efficiency
• Identify opportunities to enhance service, optimize costs, and expand scope
• Play a key role in retention, innovation, and growth initiatives

Champion Innovation

• Introduce forward‑thinking ideas, technology, and service enhancements that redefine guest experience
• Continuously raise the bar transforming traditional reception and conference services into seamless, elevated experiences

Why This Role Stands Out

• Global Impact: Lead operations across three countries and 14 locations
• High Visibility: Partner with senior leadership and key clients
• Career‑Defining Scope: Shape and standardize service on an international scale
• Innovation‑Driven: Bring new ideas to life in a forward‑thinking environment
• People‑First Culture: Be part of Rapport’s renowned hospitality ethos within Compass Group

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Equal Opportunity

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug‑free workplace.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1546889

Rapport a specialized division of FLIK Hospitality Group