CONFERENCE SERVICES DIRECTOR - Pipeline / New Busi

Compass Group USA; Boston (MA); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks a Director of Conference Services to oversee Guest Services for a Conference Center. You will manage a team of coordinators and receptionists and ensure guest needs are met with superior service.

The role involves planning, forecasting, and coordinating with outside vendors. You will hold a Bachelor’s degree and at least five years of hotel experience, with strong communication, Excel, and

Qualifications

• Bachelor’s degree and a minimum of five years hotel experience.
• Previous experience as hotel Director of Conference Services preferred.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.
• Proactive mindset to anticipate and support changes in our business.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.

Responsibilities

• Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above.
• Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
• Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department.
• Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers on an annual/quarterly/monthly basis.

Skills

Leadership

Customer service

Communication

Excel

PowerPoint

Education

Bachelor’s degree in Hospitality Management

Tools

Excel

PowerPoint

Job description

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Salary:$105000- $110000 / year

Other Forms of Compensation: bonus

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Working as a Director of Conference Services, you are responsible for Guest Services for a Conference Center. You will manage a team of coordinators and receptionists. You will be responsible for ensuring guest’s needs are met with high level of customer services. Additionally, you will be responsible for the following:

Key Responsibilities:

• Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers,Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above
• Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department
• Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department
• Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis

Preferred Qualifications:

• Bachelor’s degree and a minimum offive yearshotel experience
• Previous experience as hotel Director of Conference Services preferred
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group