GUEST RELATIONS OFFICER

Compass Group USA; Purchase (NY); On-site; USD 83,096,832 - 85,962,240; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks a Guest Relations Officer in New York to deliver five-star hospitality at the front of house. The role focuses on greeting guests, coordinating lobby flow, and providing VIP-level service to both MS clients and guests.

You will engage with guests in person, by phone, and by email, ensuring a seamless check-in experience and a consistently high level of service throughout peak and off-peak periods.

Responsibilities

• Welcome guests with warmth and a genuine smile, ensuring a memorable first impression.
• Provide prompt and courteous reception for all visitors arriving on site.
• Act as a hospitality resource for guests, guiding them to destinations and services.
• Remember VIP profiles for the day and tailor service accordingly.
• Acknowledge VIP guests and greet them using preferred names when available.
• Maintain smooth lobby flow and assist with elevator cues and access.
• Engage with guests and MS employees to anticipate needs and exceed expectations.

Job description

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GUEST RELATIONS OFFICER

Salary:$29 - $30 / hour

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Key Responsibilities:

• Welcome MS clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging
• Provide a prompt and courteous welcome to all guests upon their arrival
• Acting as way-finders and hospitality services resource for all guests
• Reviewing and committing to memory the profiles of VIP guests expected for the day
• Recognizing and welcoming VIP guests using service excellence standards
• Assist with lobby flow including employee and visitor cues to elevators
• Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained
• Providing smooth and efficient check in experience for groups, guests and visiting MS employees
• Review visitors and group lists daily, to adjust as required to ensure accuracy and prepare for arrivals
• Be actively engaged with guests, MS employees & MS clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity
• Escort guests to their destination as required
• Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately
• Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations
• Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day
• Be familiar with local attractions and points of interest in and around New York City, maintaining phone numbers and contacts as required
• Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
• Must be flexible in working at multiple site locations to support business operations
• Operate the Evening Meal Program Operation from 6pm – pm
• Retrieve food deliveries from personnel
• Organize food deliveries by alphabetical order to ensure ease in employees retrieving their food delivery
• Responsible for all general Lobby & Evening Meal Program duties as required

Preferred Qualifications:

• Must have the ability to stand for at least 5 hours or more as required and willing to stand outside in varying outdoor weather conditions.
• Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a must
• Previous Corporate/Hotel Hospitality experience in rooms division and/or guest services
• Strong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environment
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• 3-5 years experience in a client service / front of the house position within a hospitality or corporate environment.
• Flexibility adapting to additional responsibilities - multi-tasking with MS Conference Center operations

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group