Community Manager Lead

Rapport Guest Services; Washington (District of Columbia); On-site; USD 65,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services in Washington, DC, is seeking a Hospitality Service Manager Omnicom DC to oversee daily front desk and event services, ensuring guest satisfaction and smooth operations on-site five days a week.

You will lead a team, coordinate resources for events, manage space configurations, and collaborate with the client's management team to deliver timely reporting and exceptional service.

Qualifications

• 2 years of hotel, corporate or conference center experience.
• Previous conference services management or supervisory experience.
• Basic understanding of AV equipment.
• Ability to lift/move conference furniture and equipment.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Bachelor’s degree is preferred.

Responsibilities

• Lead a team and assist with HR functions, support payroll, and associate development plans.
• Coordinate resources to ensure all service areas are appropriately staffed.
• Proactive, timely, and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions.
• Ensure space optimization practices, tools, and processes are updated and operating accurately; conduct quality assurance checks.
• Set conference rooms in appropriate configuration (tables, chairs, theater, classroom, boardroom, etc.).
• Assist with any workplace request including facilities tickets and workplace needs.

Skills

Hotel/Conference center experience

Conference services management

AV equipment understanding

Physical lifting ability

Communication skills

Problem-solving/strategizing

Team leadership

HR/payroll coordination

Education

Bachelor’s degree preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Position Title:

Hospitality Service Manager Omnicom DC

Pay 11

Salary: $65,000-$69,000

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Hospitality Service Manager manages both individual and group workflows to consistently meet service goals and guest expectations. Additionally, they oversee space optimization and ensure the timely delivery of all onsite meetings and event requirements. Drive operational excellence through transparent daily reporting and a strong partnership with the client's management team. Act as a versatile resource by contributing to broader client goals and initiatives. This role is expected to be on-site five days a week.

Essential Duties and Responsibilities

• Lead a team and assist will all HR functions, support payroll, and associate development plans.
• Coordinate resources to ensure all service areas are appropriately staffed.
• Proactive, timely ,and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions
• Ensure space optimization practices, tools, and processes are updated and operating accurately; conduct quality assurance checks
• Set conference rooms in appropriate configuration (tables, chairs, theater, classroom, boardroom, etc.)
• Assist with any workplace request including facilities tickets and workplace needs.

Qualifications

• 2 years of hotel, corporate or conference center experience.
• Previous conference services management or supervisory experience.
• Basic understanding of AV equipment.
• Ability to lift / move conference furniture and equipment.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Bachelor’s degree is preferred.

Associates In Rapport Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Equal Opportunity Employment Statement

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Disability and Accommodation Statement

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Background Screening

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Drug-Free Workplace Statement

Rapport maintains a drug-free workplace.

For positions in Washington State, Maryland, or to be performed Remotely.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Rapport a specialized division of FLIK Hospitality Group