Global Director of Customer Tech & Applications Engineering

RiseMe; Laconia (NH); On-site; USD 180,000 - 230,000; Full time

Job summary

ePropelled in Laconia, NH is seeking a Director of Global Customer Support & Applications Engineering to lead a worldwide team across the USA, UK, and India. This role blends deep technical leadership with customer focus to make our propulsion and power systems easy to buy, integrate, and operate.

You will own the lifecycle from opportunity through evaluation, design-in, integration, testing, deployment, and field support, building processes and teams to deliver world-class support while driving

Qualifications

• 10+ years of relevant engineering and industry experience.
• 5+ years of engineering management or technical leadership experience.
• Experience building and leading technical engineering teams.
• Significant direct interaction with technical customers.
• Pre-Sales Applications Engineering experience.
• Post-Sales, Customer Engineering, Field Applications Engineering, or similar experience.
• Strong hands-on troubleshooting and systems-engineering capabilities.
• Experience with complex electromechanical systems.
• Experience working across Sales, Engineering, Quality, Manufacturing, and Product Management.
• Experience leading geographically distributed teams.
• Willingness to travel domestically and internationally.

Responsibilities

• Build and lead a global team of Pre-Sales Applications Engineers, Post-Sales Support Engineers, Field Applications Engineers, and Customer Applications Engineers.
• Partner directly with Sales to understand customer requirements, select the right products, develop propulsion and power-system solutions, and remove technical barriers to winning business.
• Establish a Customer Applications & Support Engineering Laboratory at our New Hampshire facility to reproduce customer applications, troubleshoot complex problems, perform root-cause analysis, and validate solutions.
• Own customer evaluation programs from initial shipment through technical success, design-in, and production.
• Develop world-class global technical support processes, standards, training, escalation procedures, and a shared engineering knowledge base.
• Work closely with Quality, Product Management, Product Engineering, Manufacturing, and Sales.
• Serve as a key technical Voice of the Customer, turning field experience into actionable product and roadmap input.
• Build a culture where customer technical issues are owned through resolution.

Skills

Engineering leadership

Global team leadership

Pre-Sales Applications Engineering

Customer interaction

Troubleshooting

Electromechanical systems

Cross-functional collaboration

Travel readiness

Job description

ePropelled in Laconia, NH is seeking a Director of Global Customer Support & Applications Engineering to lead a worldwide team across the USA, UK, and India. This role blends deep technical leadership with customer focus to make our propulsion and power systems easy to buy, integrate, and operate.

You will own the lifecycle from opportunity through evaluation, design-in, integration, testing, deployment, and field support, building processes and teams to deliver world-class support while driving