Director of Global Customer Support & Applications Engineering

RiseMe; Laconia (NH); On-site; USD 180,000 - 230,000; Full time

Job summary

ePropelled in Laconia, NH is seeking a Director of Global Customer Support & Applications Engineering to lead a worldwide team across the USA, UK, and India. This role blends deep technical leadership with customer focus to make our propulsion and power systems easy to buy, integrate, and operate.

You will own the lifecycle from opportunity through evaluation, design-in, integration, testing, deployment, and field support, building processes and teams to deliver world-class support while driving

Qualifications

• 10+ years of relevant engineering and industry experience.
• 5+ years of engineering management or technical leadership experience.
• Experience building and leading technical engineering teams.
• Significant direct interaction with technical customers.
• Pre-Sales Applications Engineering experience.
• Post-Sales, Customer Engineering, Field Applications Engineering, or similar experience.
• Strong hands-on troubleshooting and systems-engineering capabilities.
• Experience with complex electromechanical systems.
• Experience working across Sales, Engineering, Quality, Manufacturing, and Product Management.
• Experience leading geographically distributed teams.
• Willingness to travel domestically and internationally.

Responsibilities

• Build and lead a global team of Pre-Sales Applications Engineers, Post-Sales Support Engineers, Field Applications Engineers, and Customer Applications Engineers.
• Partner directly with Sales to understand customer requirements, select the right products, develop propulsion and power-system solutions, and remove technical barriers to winning business.
• Establish a Customer Applications & Support Engineering Laboratory at our New Hampshire facility to reproduce customer applications, troubleshoot complex problems, perform root-cause analysis, and validate solutions.
• Own customer evaluation programs from initial shipment through technical success, design-in, and production.
• Develop world-class global technical support processes, standards, training, escalation procedures, and a shared engineering knowledge base.
• Work closely with Quality, Product Management, Product Engineering, Manufacturing, and Sales.
• Serve as a key technical Voice of the Customer, turning field experience into actionable product and roadmap input.
• Build a culture where customer technical issues are owned through resolution.

Skills

Engineering leadership

Global team leadership

Pre-Sales Applications Engineering

Customer interaction

Troubleshooting

Electromechanical systems

Cross-functional collaboration

Travel readiness

Job description

We’re Hiring: Director of GlobalCustomer Support & Applications Engineering

Laconia, New Hampshire, USA | Full-Time| On-Site | Global Leadership Role

ePropelled is looking for an experienced,hands-on engineering leader to build and lead our global Customer Support &Applications Engineering organization across the USA, UK, and India.

This is not a traditional customerservice role.

It is a senior engineering leadershipposition for someone who can combine deep technical expertise, customer focus,commercial awareness, and team leadership to make ePropelled exceptionallyeasy to buy from, integrate with, and operate.

What You’ll Own

You will lead the technical customerrelationship throughout the complete lifecycle, from initial opportunityand product selection through evaluation, design-in, integration, testing,production deployment, and field support.

You will:

• Build and lead a global team of Pre-Sales Applications Engineers, Post-Sales Support Engineers, Field Applications Engineers, and Customer Applications Engineers
  
• Partner directly with Sales to understand customer requirements, select the right products, develop propulsion and power-system solutions, and remove technical barriers to winning business
  
• Establish a Customer Applications & Support Engineering Laboratory at our New Hampshire facility to reproduce customer applications, troubleshoot complex problems, perform root-cause analysis, and validate solutions
  
• Own customer evaluation programs from initial shipment through technical success, design-in, and production
  
• Develop world-class global technical support processes, standards, training, escalation procedures, and a shared engineering knowledge base
  
• Work closely with Quality, Product Management, Product Engineering, Manufacturing, and Sales
  
• Serve as a key technical Voice of the Customer, turning field experience into actionable product and roadmap input
  
• Build a culture where customer technical issues are owned through resolution
  

A core objective of this organizationwill be to handle 99% of routine customer technical inquiries and resolve 95%+of customer technical problems without requiring Product Engineeringintervention.

What We’re Looking For

We’re looking for an engineering leader whois equally comfortable leading a global organization, working directly withcustomers, supporting Sales, and getting hands-on in an engineering lab.

Requirements

You should bring:

• 10+ years of relevant engineering and industry experience
  
• 5+ years of engineering management or technical leadership experience
  
• Experience building and leading technical engineering teams
  
• Significant direct interaction with technical customers
  
• Pre-Sales Applications Engineering experience
  
• Post-Sales, Customer Engineering, Field Applications Engineering, or similar experience
  
• Strong hands-on troubleshooting and systems-engineering capabilities
  
• Experience with complex electromechanical systems
  
• Experience working across Sales, Engineering, Quality, Manufacturing, and Product Management
  
• Experience leading geographically distributed teams
  
• Willingness to travel domestically and internationally
  

Technical Experience

Strong practical experience across severalof the following areas is highly desirable:

Electric propulsion | BLDC andpermanent-magnet motors | Electronic Speed Controllers | Motor controls | Powerelectronics | Starter-generators | Batteries and DC power systems | CAN /DroneCAN | Embedded controls | Flight and vehicle controllers | UAV / UGV /maritime autonomous systems | System integration | Diagnostics | Engineeringtest and validation

Direct experience with electric motortechnology, motor design, motor controls, or propulsion-system engineering is asignificant advantage.

Experience in aerospace, defense, robotics,autonomous systems, electric vehicles, advanced mobility, electric aviation, orindustrial electric propulsion is particularly relevant.

The Mindset

We want someone who is technicallycredible, highly responsive, analytical, commercially aware, calm underpressure, and comfortable taking ownership.

Most importantly:

A customer technical problem belongs to usuntil it is solved.

If you’re an engineering leader who wantsto build a global organization at the intersection of advanced electricpropulsion, customers, engineering, and commercial growth, we’d like to hearfrom you.